Customer Support Manager OLX Group Posted on December 3, 2019 5 - 6 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Leading the smooth operation of providing our customers with the needed support through our various channels (Phone, email and chat)• Leading the smooth operation of content moderation ensuring that the platform content is of needed quality as well as our customers safe and protected from fraud in the best of our abilities.• Designing the KPI s of the various operational functions to serve the higher objectives• Develop service procedures, policies and standards• Analyze operational data to overlook trends as well as to take data driven decisions.• Recruit, mentor, coach and develop operational teams and nurture an environment where they can excel through encouragement and empowerment• Keep ahead of industry developments and apply best practices to areas of improvement• Control resources and utilize assets to achieve qualitative and quantitative targets• Adhere to and manage the approved budget• Report and communicate with the different stakeholders in Dubizzle• Collaborate and work with all the tool providers and communicate needs as well as enhancement opportunities Company Industry Internet / E-commerce / Dotcom Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Knowledge & ExperienceEssential• Microsoft Excel , word , PPTPreferred• Generating reports and analyzing results into actionable steps.Qualifications & specialist skills• Ability to lead a large team towards a common mission• Ability to question status quo when needed and always be on the look for improvements and optimizations.• Ability to make business informed as well as data informed decisions• Strong communication skills and clear ability to deliver informationCompetencies• Problem solving / innovation• Communication• Results driven• Critical thinking Keywords Customer Support Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Support Manager Jobs also searched Customer Support Manager Jobs Service Manager Jobs Customer Relationship Manager Jobs Customer Service Jobs Powerpoint Jobs Word Jobs Policies Jobs OLX Group View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/253420-Customer-Support-Manager-OLX-Group-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?