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Customer Support Manager

EG Gate

Posted on June 11, 2018

3 - 4 years Giza - Egypt

Bachelor of Arts. Any Nationality

Opening 01

Job Description

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Responsible for all customer support channels including telephone, social, chat and email. Running the customer support team ensuring that the best quality is being delivered and our customers content. Maintaining the company s image and position from the customer s perspective.
Main Duties:
• Managing the team of the Call center
• Making sure to reach the maximum customer satisfaction
• Handling all Customers requests
• Ensuring the fast responses on the customer's inquiry on Social Media
• Making Sure the Call Center on the SLA (Phones and Email)
• Making sure we are on the right CPO (Call per unit)
• Increasing the FCR( First Contact Resolution)


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Technical Knowledge:
• Proven ability run a customer support team and system.
• Passionate about customer satisfaction and has amazing customer-centric principles and approach.
• Ability to meet deadlines and promises.
Personal (Soft)Skills:
• Excellent listening and presentation skills
• Excellent verbal and written communications skills
• The ability to motivate and lead a team
• The initiative, drive and enthusiasm
• Amazing training and knowledge transfer abilities.
Educational/Professional Requirements
• BA/BS degree or equivalent
• Relevant Years of experience
• Years of experience: 10 years
• Minimum of 10 years in the customer service and support field.
• Minimum of 3 years in a managerial position providing coaching and training to agents.

Keywords

Customer service Customer support Business Analyst Social media Customer satisfaction Management Training

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EG Gate

About this Company
EG-GATE a Joint Stock Company established in November 2017 under the patronage of his Excellency the President of Egypt to lay the foundation to the first Egyptian exclusive and revolutionary
national multi-tenant E-Business Hub embracing the latest digital strategies

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