Customer Support Manager EG Gate Posted on June 11, 2018 3 - 4 years Giza - Egypt Bachelor of Arts. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsible for all customer support channels including telephone, social, chat and email. Running the customer support team ensuring that the best quality is being delivered and our customers content. Maintaining the company s image and position from the customer s perspective.Main Duties:• Managing the team of the Call center• Making sure to reach the maximum customer satisfaction• Handling all Customers requests• Ensuring the fast responses on the customer's inquiry on Social Media• Making Sure the Call Center on the SLA (Phones and Email)• Making sure we are on the right CPO (Call per unit)• Increasing the FCR( First Contact Resolution) Company Industry Banking / Financial Services / Broking Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Technical Knowledge:• Proven ability run a customer support team and system.• Passionate about customer satisfaction and has amazing customer-centric principles and approach.• Ability to meet deadlines and promises.Personal (Soft)Skills:• Excellent listening and presentation skills• Excellent verbal and written communications skills• The ability to motivate and lead a team• The initiative, drive and enthusiasm• Amazing training and knowledge transfer abilities.Educational/Professional Requirements• BA/BS degree or equivalent• Relevant Years of experience• Years of experience: 10 years• Minimum of 10 years in the customer service and support field.• Minimum of 3 years in a managerial position providing coaching and training to agents. Keywords Customer service Customer support Business Analyst Social media Customer satisfaction Management Training REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Customer Support Manager Jobs Service Manager Jobs Customer Relationship Manager Jobs Customer Service Jobs Customer Service Management Jobs Customer Support Jobs Call Center Jobs EG Gate About this CompanyEG-GATE a Joint Stock Company established in November 2017 under the patronage of his Excellency the President of Egypt to lay the foundation to the first Egyptian exclusive and revolutionarynational multi-tenant E-Business Hub embracing the latest digital strategies View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/133163-Customer-Support-Manager-EG-Gate-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?