Home Jobs in Bahrain Operator Jobs in Bahrain Operator

This Job is Old and Position Might be Filled

Customer Support Officer /Helpdesk Operator

Client of IRS CONSULTANTS

Posted on April 24, 2019

3 - 4 years Bahrain - Bahrain

Diploma. Any Nationality

Easy Apply

Opening 01

Job Description

EMAIL JOB
Email sent successfully.


A customer focused approach to work is essential to provide the necessary response and quality of service and meet service targets. To ensure an efficient and effective service, flexibility and a willingness to carry out a range of different functions are essential to meet business needs.
This position entails for shift rota working which will require working 8 hour shifts rotating between days, evenings and nights at the NOC on Amway islands. Applicants must therefore have a current valid driving licence and their own, reliable transport.
Job Duties:
• As the customer s first point of contact, to resolve technical problems, to :
• Act as fault reception point
• Take on ownership of problems, faults and queries
• Manage problems and progress through to satisfactory resolution in line with defined performance targets and priorities
• Keep accurate, complete and up-to-date fault logs (on CRM)
• Task out faults/problems to relevant technical experts
• Perform internal notifications/escalations
• Keep customers informed on progress
• Perform jeopardy management to ensure that faults are being progressed
• Confirm satisfactory resolution of problem with customers
• Maintain communications with colleagues to correlate tickets and other information available to help fault localisation and diagnostics
• Answer queries and provide technical advice to the customers on the company s products and services
• Maintain contact points, reference numbers and relevant details to ensure records are accurate, relevant, up-to-date and
• Schedule installation work and appointments with customers
• Organise and provide stock to field engineers to support installations
• Identify and pass on sales and marketing opportunities to Customer Services
• Assist in 24/7 monitoring of the Company network elements and their performance
• Use of operational support systems (OSS) to process and extract performance data
• Co-ordination and arranging planned engineering works
• Communications to customers and suppliers on outages, faults, problems, etc
• Assist in the analysis of trouble tickets and the production of performance briefs, reports and up-to- date information on the status and performance of the network for management and customers
• Assist in the fault reports and performance data to identify shortcomings in network, equipment and configurations; work with technical specialists to help identify problems, causes and solutions to resolve issues and improve performance, team performance, trends against targets
Skills/Qualifications:
• Technical qualifications in telecommunications, computer science or related subjects; minimum Network +, desirable CCNA
• Relevant experience in an engineering, computing or equivalent IT support function
• Total commitment to customer service; act with self-reliance as customer champion
• Readily take on ownership of problems and issues
• Clear, logical thinking, patience and determination to seek out and understand root causes
• Identify and initiate appropriate corrective actions
• A professional and businesslike telephone manner
• Use initiative, act with self reliance, make decisions with minimum supervision
• Clear and accurate written and verbal communications
• Good listening and questioning skills firm but polite
• Producing technical and other reports and documentation
• Maintain accurate, up-to-date records and
• Team working within own and matrix working with other teams
• Ability to handle multi-tasking and progress a number of different issues simultaneously
• Exhibit positive thinking, enthusiasm and motivate self and others to deliver optimum performance
• Identify learning opportunities for self and others in NOC
• Readily share skills and knowledge with colleagues
• Commitment to quality and continuous improvement
• proficiency and competence in PC operation
• Use of Microsoft Office components
• Operating systems such as CRM
• Customer care
• Communications skills. A good working knowledge in written and spoken English is essential


IT - Software Services

Helpdesk / Customer Service / Telecalling

Keywords

Customer Support Officer Helpdesk Operator

Login To ApplyRegister & ApplyApply Without Registration

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or