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Customer Support Officer

Integrated Digital Systems

Posted on April 24, 2019

1 - 3 years Beirut - Lebanon

Bachelor of Technology/Engineering(Computers, Electrical, Electronics/Telecomunication). Any Nationality

Opening 01

Job Description

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Goal of Position:
Perform the services of training, maintenance (hardware and software), and customer support on all levels, and ensure customer satisfaction. Perform the technical evaluation on the in-house developed systems, in order to assure product quality or optimal functionality.
BS or technical degree (BT/TS) in electrical, electronic, or computer field
Preferred one year experience
Web server
Window server
Network server
SQL server
Crystal Report
Tasks and Duties:
-Handle direct contact with clients after sale
-Handle customer support appointments and tasks
-Schedule for training with customers and determine the material needed for client training in coordination with management
-Follow up with clients after training to ensure optimal training results
-Receive customer complaints calls and check if they can be resolved via phone
-Visit clients to solve problems and complaints if the problem couldn t be resolved over the phone
-Computer assembly
-Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
-Operating system installation and configuration
-Software installation including IDS and system applications
-Hardware and software troubleshooting
-Antivirus installation, providing Internet connections services and downloads, and follow up
-Visit Sites
-Plan and install networks
-Draw and prepare network infrastructure
-Guide and direct technical staff in the customer s institute
-Test network connectivity
-Install networking hardware and configure related software
-Test network performance
-Ensure optimal performance of software at client site
-Warn client about any potential dangers, crashes, or malfunctions related to software and/or hardware
-Send a letter to the customer defining the problem and proposing a solution to confirm in case of modifications
-Modify applications' reports upon request
-Implement workflow or parts of it and properly follow up on it
-Consultancy related to customers and development
-Data conversion and manipulation
-Maintain proper hardware, system, and software status at IDS
-Train fellow customer support members on old and newly developed products (exchange of expertise)

IT - Software Services

IT Software


Customer Support Officer

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Integrated Digital Systems

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