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CUSTOMER SUPPORT OFFICER

Kimoha Entrepreneurs Ltd

Posted on July 30, 2018

3 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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a) Purpose of the Role : As a Support to Customer Coordinate all post order securing, till the time of delivery; manage and deliver through prompt response and execution of orders to existing customers and new customers and see that customers are responded at the quickest possible time b) Minimum Qualification : Bachelors Degree / MBA (Mktng) c) Minimum Experience : 3-5 years of similar industry or FMCG/Retail sectors. d) Key Responsibilities: Order processing from the time sales personnel give them an enquiry, responding to enquiries within stipulated time. Making all documentation including, JS, OS forms and ensure movement of the same forward. Responding to customers with art work and following upto clearance. Getting involved in each of the process and keeping the customer updated on expected delivery and communicating on any delays. keeping the sales team fully informed of the pricing and other clearances and enabling them to focus on further orders. Follow up on payments from customers as told by finance / sales team and facilitating in reduction of outstanding dues. Ensuring ‘zero error’ in all transactions to protect the organization and service the customers. Prepare MIS on the movements and tracking the delays and analyse for improvements. Calling dormant customers to reactivate in a constant manner. Should have excellent communication and analytical skills coupled with team working and computer skills. Should have customer management mind set and be swift in the work; should have worked in Printing/ Label industry in a large scale organisation. .


Shipping / Freight

Accounts / Taxation / Audit / Company Secretary

Keywords

Customer Support Order Processing Fmcg Printing Customer Management Analytical Skills Mis Preparation Management Retail Focus

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Kimoha Entrepreneurs Ltd


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