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Customer Support Representative

Anghami

Posted on June 26, 2019

1 - 2 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

EMAIL JOB
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Details:
• We love the satisfaction of hearing how happy our customers are with what we build for them.
• We are looking for a smart, ambitious and hardworking Customer Support Representative to join the Customer Support team to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
• The target is to ensure excellent service standards and maintain high customer satisfaction.
• Anghami's growth creates opportunities for you to work on an interesting, state of the art project that is being lauded with success.
Requirements:
• Excellent and clear communication skills
• Strong analytical and troubleshooting skills
• Knowledge of customer service principles and practices
• Excellent experience in Customer support via Social Media
• Proven customer support experience
• Experience with iPhone and Android environments
• Excellent written and verbal communication skills
• Attention to detail and accuracy
Responsibilities:
• Effectively manage large amounts of incoming mails
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Escalate problematic cases to for further handling and investigation
• Quickly research and investigate issues that concern a customer.
Benefits:
• We offer very competitive salaries, paid vacations, training and development, team building and social events.
• If you are interested in joining a team of passionate, extremely talented industry veterans in the mobile space, who like to work hard and play hard, we look forward to hearing from you soon!


Internet / E-commerce / Dotcom

Helpdesk / Customer Service / Telecalling

Keywords

Customer Support Representative

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Anghami


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