Customer Support Representative

Confidential Company

Multiple VacanciesEmployer Active

Posted 1 hrs ago

Experience

1 - 2 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School, Any Graduation

Nationality

Indian

Gender

Male

Benefits

Annual Air Ticket, Annual Bonus, Medical Insurance, Paid Leaves, Perks & Benefits As Per Labour Law, Visa

Vacancy

8 Vacancies

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Engage in active listening to thoroughly understand customer concerns, ensuring personalized and effective solutions.
  • Collaborate with cross-functional teams to resolve complex issues, providing feedback to improve products and services.
  • Educate customers on product features and best practices to enhance their overall experience and promote product usage.
  • Monitor and respond to customer inquiries across various channels, including email, chat, and social media.
  • Meet and exceed individual and team performance metrics, contributing to the overall success of the customer support department.
  • Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
  • Assist in training new team members, and sharing best practices to elevate overall service standards.

Desired Candidate Profile

  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
  • Fluency in Hindi / English is mandatory; proficiency in additional languages is highly desirable for a diverse client
  • A bachelor's degree /Diploma in a relevant field or equivalent experience is preferred to ensure a solid understanding of customer service principles.
  • 1-3 years of experience in customer support or related fields, demonstrating a track record of effective customer engagement.
  • Fluency in English is mandatory; proficiency in additional languages can significantly enhance customer interactions.
  • Problem-solving skills to diagnose issues and recommend appropriate solutions efficiently.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Sales
  • Customer Support
  • Customer Experience Associate
  • Calling

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Confidential Company