Customer Support Representative Pin-Pay sal Posted on May 25, 2018 1 - 2 years Lebanon - Lebanon Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Functional RoleAnswer calls and respond to emails.Perform customer identity verifications.Determines end user requirements by working with customers.Handle customer s inquiries both telephonically and by email.Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.Fulfill requests by clarifying desired information; forwarding requests.Maintains call center database by entering information and keeping accurate records of discussions or correspondence with customers.Keep equipment operational by following established procedures; reporting malfunctions.Updates job knowledge by participating in educational opportunities.Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Route calls to appropriate resource.Prepare and distribute customer activity reports.Record product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.Recommend potential products or services to management by collecting customer information and analyzing customer needs.Produce reports related to Failed/Successful transactions, daily registration, Activation List.Perform outgoing Calls to activate registered accounts and assist them in resolving problems (if any), and explain new features. Company Industry Recruitment / Placement Firm / Executive Search Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Operations Customer Support Representative Research Management Database REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Customer Support Representative Jobs Customer Support Executive Jobs Customer Care Executive Jobs Customer Service Jobs Customer Support Jobs End User Jobs Call Center Jobs Pin-Pay sal View Contact Details Contact Name/ Designation: - Website https://www.hirelebanese.com/jobdetails.aspx?id=153455 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?