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Customer Support Representative

Pin-Pay sal

Posted on May 25, 2018

1 - 2 years Lebanon - Lebanon

Any Nationality

Opening 01

Job Description

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Functional Role
Answer calls and respond to emails.
Perform customer identity verifications.
Determines end user requirements by working with customers.
Handle customer s inquiries both telephonically and by email.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; forwarding requests.
Maintains call center database by entering information and keeping accurate records of discussions or correspondence with customers.
Keep equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Route calls to appropriate resource.
Prepare and distribute customer activity reports.
Record product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Produce reports related to Failed/Successful transactions, daily registration, Activation List.
Perform outgoing Calls to activate registered accounts and assist them in resolving problems (if any), and explain new features.

Helpdesk / Customer Service / Telecalling


Operations Customer Support Representative Research Management Database


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Pin-Pay sal

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Website https://www.hirelebanese.com/jobdetails.aspx?id=153455

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