Customer Support Representative FIS Posted on June 12, 2018 3 - 4 years Other - Tunisia Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Position ResponsibilitiesRequirements: Job Purpose: Act as the first point of contact for all FIS EMEA Global Trading clients. Responsible for finding solutions to our client s functional and technical issues and for managing these issues through to resolution. Position Responsibilities: Monitor, support and maintain all Valdi front-office solutions Coordinate inter-departmental resources and liaise closely with clients at all levels Work alongside the local Client Services Executives, Sales Account Managers and other DEV/Support teams Gain an in-depth knowledge of the products and the detailed configurations of the clients Open cases, manage incidents and provide technical assistance Track all cases to a successful resolution Technical Support: qualify issues, perform initial investigation and attempt resolution Handle change requests on client platforms, configuration changes etc. Position Requirements: English language skills (Written and verbal) Mandatory Effective communication and relationship-building skills. The ability to work effectively within local and distributed teams Good technical diagnostic, analytic and problem solving skills Willingness to learn and adapt to new technologies. The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients needs Linux, Schell scripting & Network understanding such as FTP, SSH, TCP/IP Shift work required including weekend and public holidays Conduct oneself in a confident and professional manner at all times. Service management knowledge (ITIL v3, PMP, Prince2) would be added advantage Company Industry Banking / Financial Services / Broking Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Linux Technical Pmp Ftp Recruitment Ssh Service Management Financial Services Front Office Diagnostics REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Customer Support Representative Jobs Customer Support Executive Jobs Customer Care Executive Jobs Customer Service Jobs Prince2 Jobs Customer Support Jobs Distribution Jobs FIS View Contact Details Contact Name/ Designation: - Website https://careers.peopleclick.com/careerscp/client_fisglobal/external/jobDetails/jobDetail.html?jobPostId=126568&localeCode=en-us Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?