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Customer Support Representative


Posted on June 12, 2018

3 - 4 years Other - Tunisia

Any Graduation. Any Nationality

Opening 01

Job Description

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Position ResponsibilitiesRequirements:
Job Purpose:
Act as the first point of contact for all FIS EMEA Global Trading clients. Responsible for finding solutions to our client s functional and technical issues and for managing these issues through to resolution.
Position Responsibilities:
Monitor, support and maintain all Valdi front-office solutions
Coordinate inter-departmental resources and liaise closely with clients at all levels
Work alongside the local Client Services Executives, Sales Account Managers and other DEV/Support teams
Gain an in-depth knowledge of the products and the detailed configurations of the clients
Open cases, manage incidents and provide technical assistance
Track all cases to a successful resolution
Technical Support: qualify issues, perform initial investigation and attempt resolution
Handle change requests on client platforms, configuration changes etc.
Position Requirements:
English language skills (Written and verbal) Mandatory
Effective communication and relationship-building skills.
The ability to work effectively within local and distributed teams
Good technical diagnostic, analytic and problem solving skills
Willingness to learn and adapt to new technologies.
The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients needs
Linux, Schell scripting & Network understanding such as FTP, SSH, TCP/IP
Shift work required including weekend and public holidays
Conduct oneself in a confident and professional manner at all times.
Service management knowledge (ITIL v3, PMP, Prince2) would be added advantage

Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling


Linux Technical Pmp Ftp Recruitment Ssh Service Management Financial Services Front Office Diagnostics


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