Customer Support & Services Junior Officer
Greenfix Property Care
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Provide service through toll-free email, live chat, and social media channels
- Conduct outbound surveys to assess Sales and After Sales satisfaction
- Generate sales leads through customer interactions
- Register customer details and complaints for follow-up and resolution
- Schedule and coordinate service appointments with the Service Department
- Apply training to enhance communication and presentation skills
- Handle inbound and outbound interactions using Genesys Contact Center System
- Save and qualify customer profiles and calls in the Genesys system
- Access service history and status via Oracle Application to inform customers
Desired Candidate Profile
6 months to 1 year of customer service experience (preferred)
Diploma graduate or equivalent (preferred)
Dual language ability (preferred)
Fluent in English (spoken and written)
Strong negotiation and communication skills
Effective listening abilities
Familiarity with Microsoft Office and general keyboard/computer usage
Sales and customer service communication proficiency
Friendly and courteous phone demeanor
Punctual and efficient; able to prioritize tasks
Willingness to work rotating shifts per company policy
Company Industry
Department / Functional Area
Keywords
- Customer Support & Services Junior Officer
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