Customer Support/ Test Post Liju

Posted on 17 Mar

Experience

1 - 5 Years

Monthly Salary

AED 1,000 - 2,000 ($271 - $541)

Job Location

Ajman, Al Ain, Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration

Nationality

Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries and resolving issues with empathy and efficiency.
  • Utilize CRM software to track customer interactions and ensure timely follow-ups on unresolved inquiries.
  • Provide product knowledge and support, guiding customers through troubleshooting processes to enhance their experience.
  • Conduct customer feedback surveys to gauge satisfaction levels and identify areas for improvement.
  • Collaborate with cross-functional teams to escalate complex issues and ensure swift resolutions for customers.

Desired Candidate Profile

  • 2+ years of experience in customer support or related roles, demonstrating a proven track record in service excellence.
  • Bachelor's degree in Business Administration, Communications, or a related field to ensure strong foundational knowledge.
  • Certification in customer service management or conflict resolution to showcase commitment to professional growth.
  • Experience in the technology or e-commerce industry, understanding the unique challenges faced by customers in these sectors.
  • Fluency in English, with proficiency in additional languages preferred to cater to a diverse customer base.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Help Desk Associate
  • Customer Relations
  • Customer Support

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Liju

Leading Bank in UAE

Liju

B8, Sect - 132, Noida, Noida, India

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