*The key purpose of the role is to have an expert to lead, prioritize, and develop the overall CVM domain architecture landscape towards the desired business vision, capabilities and outcomes.
The person taking on the role is expected to bring thought leadership to design end-to-end solutions that comprehensively cover CVM business processes and CVM data analytics to give a seamless solution and customer experience.
The role entails working closely with the business teams such as customer Active Base Management, Digital, Consumer and Enterprise to ensure the necessary systems are architected to help the business drive revenue targets and protect churn.
Data structure design and Data pipeline integration: supporting millions/billions of daily transactions. Experience in stream event message technologies with exposure to messaging frameworks like Kafka or RabbitMQ for ingestion into CVM stack
Good understanding of big data and Data Analytics. Experience with real-time data streaming and event monitoring
Understanding of structured/unstructured data modelling for CVM stack
PL/SQL and scripting knowledge
Experienced in managing industry leading Digital Marketing platforms that executes all-bound real-time campaigns for acquisitions, up-sell & cross-sell
Well versed in Customer segmentation & behavior related data insights that are sourced from internal & external platforms
Experienced with industry leading Loyalty platforms that support various loyalty schemes e.g. point based, reward based, others
Prior experience in designing CVM solutions that leverage partner programs
Hands-on Experienced in products such as Commviva Mobilytics, SAS, Sitecore, eMagine, Infonova, Comarch, Related, Aimia
Must be able to create loyalty schemes and partner offer creations for telco and non-telco including gamification, AR
Be your own customer Customers are our lifeblood. Without happy customers, we re doomed. So considering the customer perspective - collectively, not just a handful - comes first
Creative thinking Continuous improvement is a shared responsibility. Action is an independent one
Possess a high EQ To know your strengths and lean in to them and use them to your full advantage whilst being self-aware of your weaknesses and vices
Opportunity recognition Be adept to recognise and seize profitable business opportunities. Should be able to take calculated risks to pursue valuable opportunities that lead to achieving business goals
Enduring Relationships Work collaboratively to help us improve how we deliver what our stakeholders need, in a mindset characterized by co-creation and co-innovation
Bachelor s degree in a technical field (i.e. Computing)
Technical certifications especially in vendor products is highly advantageous (Strong integration, networking and security fundamentals)
10 to 15 years total work experience, with knowledge and experience in ICT, Telecom, and/or Tech. professional services - B2B sector(s) preferred
CVM solutions - 2 years experience in CVM solution architecture and preferably hands-on deployments