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CX Design Lead

Client of MCG Associates

Posted on October 21, 2019

8 - 9 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Description
The Company
Our client is a leading retail and hospitality group across the MEA.
Objective:
To own a CX vision and oversee the strategic roadmap as well as manage journey design teams to provide guidance on design methods.
Key Responsibilities
• Define the customer experience strategy and director using comprehensive customer insight.
• Increase customer loyalty and drive customer advocacy and satisfaction.
• Oversee the customer experience end-to-end across the customer journey.
• Manage and overlook the functions of capability building, continous improvement, CX Projects and CX Designing.
Profile
• 8 years minimum experience in customer experience and research.
• Expert in leading CX projects, defining the roadmap and seeing it through to successful campaigns.
• Strong analytical and interpersonal skills
• Proven working experience in creating productive working relationships and trust with teams across multiple departments.


IT Software

Keywords

CX Design Lead

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Client of MCG Associates

MCG Associates is a reputed and leading international recruitment, talent search, and HR consultancy. With offices located in Dubai, Hong Kong and London, the consultancy is the most trusted advisor that leverages its market knowledge to assist its clients in finding the top talent. The company spec ializes in communications, sales & technology and marketing sectors.



MCG Associates includes an extensive experience of not only working with international organizations but also with start-up businesses. The company cares about its clients’ businesses as well as ensuring long-term careers for those it represents. It has a team of skilled people who present a perfect balance of intellect and experience. The company opens the door to several opportunities that attract the best talent with transferable skills.

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Contact

Name/ Designation:
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Website http://www.mcgand.co/jobs/cx-design-lead/


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