Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Summary
We are looking for a collaborative tech savvy professional to manage and evolve our CX Digital Presence across web and app platforms as part of our customer experience strategy. This role will be responsible for the performance of our websites and related digital tools shaping and driving the experience behind the organization s digital customer touchpoints and ensuring they align with business goals. This role involves working across teams to deliver exceptional experiences. You ll act as a key liaison between product, delivery, design, technology and marketing, to ensure seamless integration and evolution of digital experiences with a focus on customer needs and data-driven decision-making.
Key Responsibilities:
Digital Experience Management
- Own the strategy, design, and performance of customer-facing digital platforms (website, mobile apps, customer portals, etc.)
- Support with UX/UI personalization, and accessibility across digital touchpoints
- Optimize digital journeys for healthcare programs enrolment, engagement, conversion, and retention
Technology & Platforms
- Partner with IT, data, and product teams to implement and evolve CRM, CMS, CDP, and analytics tools
- Stay ahead of digital and CX tech trends (AI chatbots, self-service tools, voice/UI, etc.)
- Manage integrations across digital tools to enable unified customer journeys
Data & Insights
- Leverage digital analytics, VOC (Voice of Customer), and behavioral data to inform CX strategies
- Translate insights into actionable enhancements for digital channels to improve our digital experience
Cross-functional Leadership
- Collaborate with Product, Marketing, Design, and IT to ensure aligned digital and CX roadmaps
- Serve as the customer advocate in technical or platform decisions
- Lead vendor management, agency collaboration, and platform evaluations
Desired Candidate Profile
Qualifications:
- 7 10 years in digital experience, CX, digital product, or website management
- Strong understanding of CX principles, UX/UI best practices, and agile delivery
- Strong algorithmic thinking and logical problem-solving skills, able to conceptualise how digital systems and workflows interact, particularly in app ad tool ecosystems. (tech feasibility + CX goals)
- Hands-on experience with Apps/ Martech/CRM platforms (e.g., React, Salesforce, Adobe, Contentful)
- Ability to analyse and map out customer journeys through digital tools and identify opportunities to optimise logic, automation or feature behaviour
- Familiarity with analytics (GA4, Adobe)
- Excellent cross-functional collaboration and communication skills
- Strategic thinker with strong project management and execution capability
Department / Functional Area
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Cigna
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.