Cybersecurity Operations Specialist

Etihad

Accountabilities

• Manage the technical delivery of security services by the managed security services providers.
• Serve as the key point of contact for information security operational requests.
• Review supplier provided reports and ensure adherence to agreed SLAs.
• Ensure effectiveness of security services provided by the managed services provider for detection, prevention, protection and remediation of security incidents.
• Ensure the enforcement of information security controls to Etihad security standards, policies and regulatory vrequirements by the managed services provider.
• Provide support for information security investigation requests.
• Report status of information security situational awareness as requested.
• Ensure that the service provider applies security policies, requirements and controls to all supported platforms.
• Support security services providers, to define and document security procedures and configurations.

Education & Experience

• Graduate degree in Computer Science, Management Information Systems or equivalent.
• A minimum of 5+ years of experience in Cybersecurity.
• Deep knowledge and experience of security technologies and processes delivered in a Managed Security Services environment.
• Understanding of ISO27001 , NIST , UAE Govt Cybersecurity standards, international and local regulations pertaining to Information Security and data privacy.
• Proficiency in industry standard Service Management Operations principles: Incident Management, Vulnerability Management, Change Management etc.
• Ability to manage execution of projects by security services providers and internal teams.
• Very good written and oral communication skills required.