Dark Store / Q-Commerce Supervisor
Shorages
Posted on 11 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Dark Store / Q-Commerce Supervisor will oversee daily operations to ensure accurate inventory management, seamless order processing, and rapid fulfillment within the 15-minute SLA. The role requires hands-on leadership, strong operational discipline, and the ability to perform under high-pressure, time-sensitive conditions.
Key Responsibilities
- Supervise daily dark store operations to ensure accurate and timely 15-minute order fulfillment.
- Manage and motivate store teams including pickers and packers to achieve productivity and quality targets.
- Monitor live order flow, stock levels, and system updates via WMS/OMS platforms.
- Coordinate with internal operations teams to prevent or resolve service delays.
- Ensure strict adherence to hygiene, quality, and safety standards across all areas.
- Track and report performance KPIs such as fulfillment accuracy, turnaround time, and SLA compliance.
- Identify and implement process improvements to optimize speed and efficiency.
- Oversee shift planning, attendance, and resource allocation according to order demand.
- Support peak operations, special promotions, and new product launches.
Desired Candidate Profile
Minimum 2 years of experience in Q-Commerce, e-commerce fulfillment, or warehouse operations. Previous dark store or Q-Commerce experience is mandatory. Strong understanding of WMS/OMS systems and live order management. Proven ability to manage teams in a high-volume, fast-turnaround environment. Excellent leadership, communication, and problem-solving skills. Ability to work flexible shifts, including weekends or late hours, as required by operations. Working knowledge of MS Excel and operational reporting. Fluency in English.
Company Industry
Department / Functional Area
Keywords
- Dark Store / Q-Commerce Supervisor
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Shorages
Shorages is a fast-growing logistics, warehousing, and fulfillment 3PL company specializing in e-commerce (B2C & B2B) solutions. For the past five years, we have been providing top-tier services to businesses across the GCC, helping brands store, fulfill, and manage inventory while ensuring smooth and timely operations.Our expertise spans direct-to-consumer (DTC) brands, online marketplaces, and corporate B2B supply chains, making us a key player in the region s e-commerce logistics ecosystem.As we continue to expand, we are looking for a Dark Store / Q-Commerce Supervisor to lead day-to-day operations within our Q-Commerce fulfillment centers.