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Experience
3 - 5 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsible for effective delivery of hands-on technical support and installations. This will include server hardware and network break-fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving incidents and escalations, and to clear blocking issues to enable continued delivery of hands-on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
Hands on experience in server and network hardware installation, break-fix and troubleshooting
Hands on experience in structured cabling, troubleshooting methodologies and diagnostic procedures
Hands on experience with new rack deployments and rack decommissioning activitiesspan> /span>Adequate knowledge of data center infrastructure, facility operations including mechanical and electrical
Adequate knowledge of airflow management (hot aisle, cold aisle, containment etc.)span> /span>Experience with commissioning new whitespace, data center expansion projects and build out activities
Experience with data center and facility operations involving critical incidents and preventive maintenance
Linux Operating System working knowledge, proficiency in command line toolsspan> /span>Experience in handling large inventory and implement quality control
Networking fundamentals
Act as Hardware support expert liaison to other technical & non-technical teams (e.g. networking, compute, compliance, business operations)
Understand internal customer problem and provide hands on technical solution in timely manner
Participate in the installation, monitoring, maintenance, support, and optimization of all production server and network hardware
System board level repair and fault diagnosis within SLAs
Structured cabling installation is a significant part of this position
Planning and commissioning new whitespaces and rack positions
Rack receiving, installation and decommissioning activities
Performing monthly, quarterly and annual compliance audits
Adherence to Oracle, site-specific and customer-specific physical security policies (access control, escort procedures, asset handling)
Adherence to defined health & safety processes
Working as part of a multi-disciplinary team and be a team player
Working at customer locations is required
Keep up with the latest technologies and apply them appropriately
Skills:
IT infrastructure, Hands on Hardware Technical Support, Hands on Network hardware support, Structured cabling, Data Center Infrastructure and Operations, Troubleshooting, Inventory Management, Compliance, Customer Service, Good Communication Skills
Desired Candidate Profile
Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
Hands on experience in IT Infrastructure support, server and network maintenance and structured cabling in a large-scale mission critical environment
Hands on experience and adequate understanding of data center infrastructure and facility operations
The position involves on-call which means you should have a driving license and be able to reach Data Center site within 60 mins
This position requires working in cramped spaces or elevated locations
Ability to speak confidently and to communicate clearly in a virtual environment
Strong adherence to processes and procedure and be a Process Champion
Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing, direct customer support and service
Ability to work productively in remote cross-functional teams, resourcefully and independently as an individual
Highly service-oriented, reliable, responsible and self-motivated
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Data Center Technician
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Oracle
As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s challenges. We ve partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That s why we re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing u> EMAIL_ADDRESS /u> or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/314373