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Database Support Engineer - Dubai

DXC Technology

Posted on October 11, 2019

5 - 6 years Dubai - United Arab Emirates

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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This role will be responsible for the day to day support of Oracle and MS SQL Database servers within the client environment, performing troubleshooting and resolving incidents.
• Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.
• Maintain service availability in excess of 99.5%
• Create and maintain relevant server support documentation.
• Provide input into change control, project planning and BC/DR activities.
• Perform general DBA support duties and schedule maintenance tasks as required.
• Adhere to change control create and implement changes as required to maintain the environment and ensure stability of the DB and relevant services.
• Assist with projects as required. Some project may require after hour work.
Key Responsibilities Include:
• Support (Identify, troubleshoot and resolve incidents) all MSSQL and Oracle DB issues:
• Identify, troubleshoot and resolve the cause of Locks
• Identify, troubleshoot and resolve access issues
• Identify, troubleshoot and resolve performance issues
• Identify, troubleshoot and resolve service failures o Identify, troubleshoot and resolve configuration issues
• Identify, troubleshoot and resolve clustering and high availability issues
• Support (Identify, troubleshoot and resolve incidents) related to Application compatibility and monitoring integration (WBEM / SNMP).
• Provide support and work with 3rd party vendors, subcontractors and support teams in order to achieve SLAs.
• Create and Maintain relevant documentation
• Coordinate activities of subcontractors and 3rd party vendors as required.
• Ensure all projects and activities are executed to a high standard and within required timelines
• Assist with performing reasonable requests from management as required to effectively support the assigned client.
job requirements
More than 5 years
Not Specified at least

IT - Software Services

IT Software

Desired Candidate Profile

Bachelor s Degree in Computer Science, Information Systems, or equivalent.
• Oracle Certified Expert (12c)
• MCSA: SQL Server 2012/2014
• ODACM - 12C bonus
• Additional DB Certifications a bonus
• ITIL Foundation Certificate v3 a bonus
• Deep understanding of Oracle Performance debugging features/tools
• Expertise in SQL tuning using tracing, execution plans, wait events, advisors etc.
• Deep understanding of SQL Execution plan is a requirement
• Oracle RAC, Oracle Extended RAC, Oracle Enterprise Manager, Oracle Active Data guard, Oracle Golden Gate based Active/Active Replication is a must
• Detailed DB performance analysis using various tools OEM, AWR, ASH, OS monitoring tools
• Understanding of Physical and logical Schema designs to drive scalability and performance requirements
• Experience in system components including CPU, RAM, IO and SAN
• Solid understanding of various architectures for supporting Active-Active, HA, DR Solutions
• OS Tuning using Kernel parameters
• Monitor and tune systems to achieve optimum performance levels
• Participate in the implementation of technologies and platforms supporting a complex corporate highly virtualized hybrid infrastructure, and the maintenance, monitoring and support of the environment
• DB Capacity Analysis, Reporting and Planning
• Strong technical writing and presentation skills with ability to effectively communicate with all levels of customer organization (technical resources, management)
• Thorough knowledge of Scripting and automation tools
• Proven ability to maintain Server availability to excess of 99.5%
• Thorough knowledge of security principles applicable to DB Server
• Thorough knowledge of network protocols and network services.


Database Support Engineer - Dubai


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DXC Technology

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