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Day Auditor

Sofitel Abu Dhabi Corniche

Posted on August 6, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
SUMMARY OF GENERAL DUTIES
Organization and monitoring of all affairs concerned to the position.
Proper grooming at all times.
Attend training classes as per schedule.
Show fullest cooperation and respect within the team and other departments.
Is aware of the daily activities and has product knowledge of all the hotel facilities.
DUTIES & RESPONSIBILITIES
Audit all daily room charges and local telephone charges (where automatic switchboards are used) to the guest ledger.
Audit all other charges for the day previously posted to the guest ledger.
Audit guest ledger charges from all departments and balance to control sheets (food and beverage cashier s reports, long distance traffic sheets, laundry control sheets, etc.).
Day Auditor has to check the Room Rates and get the signature of the Manager confirming that all room rates are correct as per reservation card and approval.
Determine guest ledger balances at the close of the day from control figures (D Report).
Prepare a nightly list of all guest ledger balance in excess of the pre-established balance (usually one week s room sales). One copy should go to the Manager, One to the Director of Finance and One to the Income Auditor.
Ensure that credit card sale is tally with system postings.
Ensure that C/L Bills are intact with all supporting and BTC letters.
COMMUNICATION
To maintain effective communication within the department and with other departments in the Hotel.
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
GENERAL / MISCELLANEOUS
To be punctual on duty and ensure the same of your employees.
Be well groomed to the standards laid down. Insist on the same standard for your employees.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
Carry out any other reasonable task (which may not be stated here) as requested.
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Other duties as assigned.


Hotels / Hospitality

Accounts / Taxation / Audit / Company Secretary

Keywords

Auditing Operations Tally Monitoring Customer Satisfaction Service Quality Income Auditor Reservation Training Director

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Sofitel Abu Dhabi Corniche

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making ¢Â€ÂœFeel Welcome¢Â€Â� resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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