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Dedicated Problem Manager


Posted on July 13, 2018

3 - 4 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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• Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
• Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
• Prevents the replication of Problems across multiple systems
• PM may also be requested to discuss the technical part supporting the SM, when needed.
• Responsible for creating or suggesting RFC for permanent resolution of identified known-errors;
• Follows up issues and progress with problem owners where necessary
• Drive all problems towards root cause identification and permanent fix
• Monitors the effectiveness of error control and makes recommendations for improvements
• Reviews the efficiency and effectiveness of the Problem control process
• Maintains inventory of problems under analysis and their current progress and status
• Updating KEDB
• Produces Problem Management reports and management information
• Coordinates meetings to resolve problems
• Prevents recurrence of issues by identifying root cause and implementing fix
• Need to have innovative approach as problems are unique and need to use different RCA techniques

IT - Software Services

IT Software

Desired Candidate Profile

about you
• Minimum 3 years Incident & Problem Management experience
• Analytical skills
• Good Network understanding with CCNA certification & CCNP-Routing knowledge.
• Good ITIL understanding
• Strong Excel Knowledge
• Good International Customer handling skills
• Good Interpersonal skills
• Good organizational skills
additional information
Role Purpose:-
As a Problem Manager
• Single point of contact for one or more problems
• Responsible for ownership and coordination of actions of those problems
• To analyze root cause, identify Known Error and coordinating actions to fix the error.
• To review the Problem Trends and Planning and Driving Improvement Plan
• To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams.


Problem Management Service Management Rca Interpersonal Skills Management Reporting Ccna Analytical Skills Customer Handling Ccnp Routing Inventory


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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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