Department Manager Chalhoub Group

Our Department Manager is responsible for leading our frontline team towards the achievement of our annual KPI s while delivering exceptional Guest Experiences; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store

Key Responsibilities

• Nurture talent within team through coaching, mentoring, on-the-job and training initiatives; ensure top talent is representing Tryano
• Drive optimal eNPS through people experience initiatives and ensuring a strong culture on the ground
• Oversee Department's operations related to Product, Retail, Sell through, VM and overall frontline team allocation
• Partner with concession team to ensure alignment in Tryano tone of voice and guest experiences
• Act as the manager on duty for the store based on schedules
• Ensure customer data is properly captured by the department team to ensure customized retail experiences and loyalty
• Promote loyalty program (MUSE) and ensure department team knowledge about app offerings etc.
• Ensure alignment across personal shoppers and Department frontline team are working towards the same goal, tone of voice and experience
• In partnership with the buying team and head of retail, propose opportunities to maximize sales, opportunities and competitive edge
• Support in-store CX and activation initiatives in collaboration with marketing, partnership and PS teams
• Work closely with operations and after-sales teams to ensure a seamless 360 experience for all clients

What you ll need to succeed

• Experience within a leadership role in Luxury Ready-to-wear.
• A futuristic view on concept and department store customer experiences
• Tryano department store is based in Yas Mall. Open to relocate to Abu Dhabi or access to commute to Yas Mall
• Fluency in the Arabic language would be an added benefit for this role