Deputy Executive Director of Quality & Institutional Performance

Muscat University

Key Responsibilities

• Manage and execute the operational processes for all national and international accreditation (portfolio preparation, action plan tracking, departmental compliance, evidence gathering, and submissions).
• Manage the implementation of QIP operational plans (OP) by tracking deliverables, maintaining timelines, monitoring progress, and ensuring timely reporting to the Executive Director.
• Lead Risk Management, ensuring consistency, reporting delays and escalate to the Executive Director with recommended solutions.
• Oversee day-to-day operation of the Quality Management System (QMS) including digitalisation modules, document archiving, and ensuring up-to-date, accurate records for accreditation and audits.
• Facilitate departmental engagement with quality initiatives by liaising with academic and administrative units to ensure compliance with the ADRI cycle and other review frameworks.
• Support policy rollout and monitoring by overseeing consistent policy application and review of policies across departments.
• Manage and analyse institutional data from departments to produce reports, dashboards, and evidence packs for audits, accreditation, and OP evaluation.
• Oversee benchmarking and quality surveys (students, staff, stakeholders), ensuring data is collected, analysed, and reported effectively.
• Chairing relevant subcommittees and working groups, including updating Terms of References and monitoring effectiveness, and reporting.
• Support professional development of QIP operational staff to ensure high-quality service delivery and strong departmental performance.
• Represent the QIP department in operational meetings and working groups, ensuring alignment of departmental outputs with University needs.
• Support external accreditation and audit visits by managing logistics, evidence submissions, and operational follow-up.
• Ensure accurate budget monitoring for delegated operational activities, reporting variances and supporting efficient resource use.
• Promote continuous improvement in QIP processes by recommending enhancements to systems, workflows, and reporting practices.
• Perform any other operational duties delegated by the Executive Director to support achievement of the QIP mandate.
• Any other duties as deemed necessary by the Line Manager.