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Deputy Housekeeper

The Oberoi Dubai

3 - 4 years Other - United Arab Emirates

Diploma(Other). Any Nationality


, Posted on May 3, 2018 1 Opening

Job Description

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A Deputy Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.
A Deputy Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Deputy Housekeeper will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• Strong communication skills
• A passion for delivering exceptional levels of guest service


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Housekeeping Customer service Staffing Policies Training management MS Office Guest service Staff management Cost control Compliance

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The Oberoi Dubai


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