Deputy Manager Landmark Gulf Group Posted on June 10, 2019 3 - 4 years Muscat - Oman Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB *Oasis Mall.DutyManager- Job DescriptionEXPERIENCE & QUALIFICATIONS• Bachelor s degree or aneducation / experience combination in the areas of business administration,property management and retail management.• Minimum of 3-4 years of experience in Shopping Malls/PropertyManagement/Retail• Possess superior communication and interpersonal skills with ahigh degree of human relations skills.• Strong organization and conflict management skills.• Proven leadership and people management are critical for thisrole.JOB PROFILETo oversee the day to dayoperations of the Mall in terms of• Mall Presentation/Branding• House Keeping (FOH & BOH)• Security• Customer Service• Tenant RelationsJOB DESCRIPTION & OVERALLRESPONSIBILITIESMall Management• Conduct routine inspections of all areas of the Mall.• Coordinate with Housekeeping, Maintenance and the Securitydepartments to ensure that both the Front of House (FOH) & Back of House(BOH) areas of the Mall are safe and clean for Customers, Tenants and teammembers.• Ensure mall operating policies and procedures are duly followedby the tenants, service providers, contractors, etc. incl. Occupational Health& Safety standards• Handle conflicts/dispute situation amongst tenants, customers,mall visitors in a smooth manner avoiding disruption to mall activity• Ensure that there is suitable team deployment in all areasaccording to the business levels appropriate at any given period.• Ensure Waste Removal & Recycling at proper intervals.• Maintain excellent relationships with all Government andstatutory institutions.Tenant Operations• Enforce Tenant OperationsManual rules on Mall tenants ensuring that Mall standards are metconsistently, with emphasis on:• Opening Hours• Delivery Schedules• Waste Removal/Recycling• Promotional signs• Actively follow up onTenant feedback in a fast and effective manner.• Ensure effective standardsof two-way communication exist for all tenants.Mall OperationsHouse Keeping• Conduct regular inspection of the Front of House (FOH) &Back of House (BOH) area of the Mall o Special emphasis on Food Court, Toilets,Prayer Rooms & Baby Changing Rooms• Ensure the toiletries supplies are in enough stock• Maintain checklists & periodically check the HK contractorchecklists o Ensurethat the staffing levels are adequate• Ensure the Fire exit corridors are clean, and retailers are notstoring any materials in BOH areas• Oversee special cleaning area schedules: Parking, Exterior,Fa ade etc• Ensure pest control is conducted regularly Security• Patrol the premise with the Security Supervisor and ensure asafe environment for shoppers/tenants o Conduct daily briefings• Assist with the recruitment of staff (if our own Staff, ifoutsourced interview the staff to ensure they are deployable)• Ensure the Security Staff are groomed and positioned in keyareas o Ensurethe parking area is monitored regularly• Ensure that the staffing levels are adequate (prepare dutyrosters if required)• Crowd and traffic management during Sale/Events o CCTVmonitoring & Incident reportingMaintenance/MEPInspectthe Mall common area premises and ensure that all services are operational andif not bring to the attention of the facilities team o VerticalTransport Systems (Lifts/Escalators/Cargo Lifts etc)• Common Area Lighting & Signages o WaterFeature/Fountain o HVAC systems o Sliding doors• Toilets (Shatafs, Taps, Soap dispensers etc)Customer ServiceEnsurethat proper staffing level is maintained in the Customer Service Counter &the staff are briefed daily on the events/promotions/other special occasion s o Preparethe monthly duty roaster o Ensurethe deployed staff is properly groomed o Assist with customer complaintsTeam Recruitment & Development• Assist the Mall Manager in the recruitment of Security & CustomerService Staff• Ensure that employees within the team are well managed, haveclear objectives and that they are deployed in the most productive way.Ensureeffective standards of two-way communication exists for all employees. Company Industry Retail Department/Functional Area Corporate Planning / Consulting / Strategy / M&A Desired Candidate Profile Keywords Deputy Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. 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