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Deputy Store Manager- (Bulgari - Dubai)

Gulf Luxury Trading W.L.L

Posted on August 10, 2018

8 - 9 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Position
BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for his future:
DEPUTY STORE MANAGER
Support the Boutique Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service to customers. Act as an advisor towards customers and the sales team ensuring sales closure and customer satisfaction.
Profile
• Listen and understand clients' needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Reach sales targets and manage the boutique in order to achieve sales objectives and KPI's.
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation.
• Support the Store Manager in coaching the Sales Team on how to deliver an unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude), observing the sales floor and providing feedback accordingly, when he/she is not on-duty
• Capture and maximize every occasion (e.g. trainings, events, sales) to support the Sales Team to ensure that each of them is able to provide an unique and memorable shopping experience.
• Address client concerns/disputes/complains assuring the client satisfaction is restored.
• In absence of the Store Manager be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
• When the Head of back office is not present be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI's.
• Guarantee the correct application of company norms and procedures (discount etc..)
• Supervise After Sales Service request providing excellent service.
• Organize and implement store rotations, shifts and holidays.
• At least 7/8 years in a sales role in Bulgari or from a competitor in other luxury/fashion brands
Soft Skills
• Impact
• Business Awareness
• Flexibility
• Negotiation
• Role competencies
Technical Skills
• Knowledge of Luxury business
• Selling skills
• Store procedures and process
• CRM techniques and tools
• Store operation applications (Beanstore, CRM, Sap etc..)


Sales / Business Development

Keywords

Crm Sap Back Office Visual Merchandising After Sales Service Customer Satisfaction Client Satisfactioniness Awareness Relationship Supervisor

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Gulf Luxury Trading W.L.L

LVMH is a renowned European multinational luxury goods company and a prestige brand in wines and spirits, watches and jewellery, perfumes and cosmetics, fashion & leather goods. Headquartered in Paris, LMVH enjoys a robust presence in Dubai and is among the best known luxury brand in the UAE.





LMVH has a strength of over 1.2 lac+ employees around the world and believes in bringing critical skills to each of its employees. It strongly focusses on creative bent of mind, entrepreneurial skills, international outlook and an appreciation for luxury goods.





The company also offers a conducive environment for career management and skill development through a series of interactive training programs.



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