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Desktop Support Agent

Client of DNetworked

3 - 4 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 19, 2018 1 Opening

Job Description

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Desktop Support Agent Vacancy, We are looking for experienced and talented Desktop Support Agent for our firm , location Dubai.

Job Description:
– Address user tickets regarding hardware, software and networking
– Walk customers through installing applications and computer peripherals
– Ask targeted questions to diagnose problems
– Guide users with simple, step-by-step instructions
– Conduct remote troubleshooting
– Test alternative pathways until you resolve an issue
– Customize desktop applications to meet user needs
– Record technical issues and solutions in logs
– Direct unresolved issues to the next level of support personnel

Job Skills:
– Hands-on experience with Windows/Linux/Mac OS environments
– Working knowledge of office automation products and computer peripherals, like printers and scanners
– Knowledge of network security practices and anti-virus programs
– Ability to perform remote troubleshooting and provide clear instructions
– Excellent problem-solving and multitasking skills
– Customer-oriented attitude
– Excellent MS Office Skills
– Fluency in English language
– Organization skills
– Analytical Skills
– Communication Skills
– Interpersonal Understanding


Industry Type : IT - Software Services
Functional Area : IT Software

Keywords

Desktop support

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Client of DNetworked


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Website http://www.jobs.dnetworked.com/job/desktop-support-agent


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