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Desktop Support Engineer


Posted on May 2, 2019

5 - 6 years Dubai - United Arab Emirates

Other(Other). Any Nationality

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Job Description

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Job Description
Based in our Dubai Office, and reporting to the Desktop Services Manager in Aberdeen, this is a key role to deliver a high level of technical and process related desktop support to the users of Iqarus IT in the Dubai Office and across all our International locations (including Afghanistan, Kosovo). Dubai is where our Executive Team are based and as such the support needed is of the highest calibre in terms of professional response, communicating status and effective solutions for demanding people. Reporting to a Manager in Aberdeen is also a challenge in terms of effective communication and dealing with the time zone differences. This role may also involve the occasional site visit to our remote sites to provide hands on support.
Key Accountabilities
• Interact with staff on desktop problems and their resolution.
• Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
• Build PC s and laptops to a high level of compliance with established procedures
• Configure and support users for O365 (including Sharepoint, Skype for Business and Onedrive)
• Support for Windows 10 and Mac iOS operating systems
• Maintain Active Directory and the integration of Apple products.
• Support and optimise Desktop peripherals, Video conferencing and other ICT devices
• Support VOIP phones and mobile phones
• Visit Iqarus sites internationally to provide IT and Business Systems support as required.
• Maintain documentation of technical detail relating to Desktop equipment and software, including Asset tracking
• Ensure all work is carried out is in accordance with Company Quality, Safety and HR Management systems.


Desired Candidate Profile

• 5 years experience working with Desktop technology
• Experienced in problem solving for desktop hardware and software problems and user related network problems
• Strong knowledge of Dell/Microsoft desktop technology and Microsoft software applications (Apple Mac experience also advantageous)
• Working knowledge of VOIP (Avaya), VC and mobile telephony technology
• Working knowledge of Business Applications trouble shooting
• Competent at using MS Office software O365, Excel, Word, SharePoint and Skype
• Excellent attention to detail with Superior problem-solving skills
• Good communication skills with a strong customer focussed approach.
• Willingness to travel to remote Iqarus sites
• Fluent in English language


Desktop Support Engineer


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Website https://jobs.smartrecruiters.com/Iqarus/743999684350378

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