Desktop Support Engineer Iqarus Posted on May 2, 2019 5 - 6 years Dubai - United Arab Emirates Other(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job DescriptionBased in our Dubai Office, and reporting to the Desktop Services Manager in Aberdeen, this is a key role to deliver a high level of technical and process related desktop support to the users of Iqarus IT in the Dubai Office and across all our International locations (including Afghanistan, Kosovo). Dubai is where our Executive Team are based and as such the support needed is of the highest calibre in terms of professional response, communicating status and effective solutions for demanding people. Reporting to a Manager in Aberdeen is also a challenge in terms of effective communication and dealing with the time zone differences. This role may also involve the occasional site visit to our remote sites to provide hands on support.Key Accountabilities• Interact with staff on desktop problems and their resolution.• Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.• Build PC s and laptops to a high level of compliance with established procedures• Configure and support users for O365 (including Sharepoint, Skype for Business and Onedrive)• Support for Windows 10 and Mac iOS operating systems• Maintain Active Directory and the integration of Apple products.• Support and optimise Desktop peripherals, Video conferencing and other ICT devices• Support VOIP phones and mobile phones• Visit Iqarus sites internationally to provide IT and Business Systems support as required.• Maintain documentation of technical detail relating to Desktop equipment and software, including Asset tracking• Ensure all work is carried out is in accordance with Company Quality, Safety and HR Management systems. Company Industry Medical / Healthcare / Diagnostics / Medical Devices Department/Functional Area Engineering Desired Candidate Profile Qualifications• 5 years experience working with Desktop technology• Experienced in problem solving for desktop hardware and software problems and user related network problems• Strong knowledge of Dell/Microsoft desktop technology and Microsoft software applications (Apple Mac experience also advantageous)• Working knowledge of VOIP (Avaya), VC and mobile telephony technology• Working knowledge of Business Applications trouble shooting• Competent at using MS Office software O365, Excel, Word, SharePoint and Skype• Excellent attention to detail with Superior problem-solving skills• Good communication skills with a strong customer focussed approach.• Willingness to travel to remote Iqarus sites• Fluent in English language Keywords Desktop Support Engineer REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Desktop Support Engineer Jobs also searched Dubai UAE All Jobs Desktop Support Engineer Jobs in Dubai Desktop Engineer Jobs in Dubai Desktop Administrator Jobs in Dubai Engineering Jobs in Dubai Networking Jobs in Dubai HR Jobs in Dubai Video Conferencing Jobs in Dubai Desktop Support Engineer Jobs in UAE Desktop Engineer Jobs in UAE Desktop Administrator Jobs in UAE Engineering Jobs in UAE Networking Jobs in UAE HR Jobs in UAE Video Conferencing Jobs in UAE Desktop Support Engineer Jobs Desktop Engineer Jobs Desktop Administrator Jobs Engineering Jobs Networking Jobs HR Jobs Video Conferencing Jobs Iqarus \ View Contact Details Contact Name/ Designation: - Website https://jobs.smartrecruiters.com/Iqarus/743999684350378 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?