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Experience
1 - 2 Years
Monthly Salary
AED 3,000 - 4,500 ($811 - $1,216)
Job Location
Education
Diploma(Computers), Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality
Indian, Pakistani, Filipino, Bangladeshi
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.
- Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.
- Diagnose and troubleshoot network connectivity problems, utilizing tools like ping and traceroute for efficient issue identification.
- Manage ticketing systems effectively, prioritizing and escalating issues as needed to ensure swift service delivery.
Desired Candidate Profile
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred for foundational knowledge.
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation to validate expertise.
Minimum of 1 years of experience in a desktop support role, demonstrating a proven track record in troubleshooting and user support.
Experience in working within corporate environments, providing insights into diverse user needs and complex IT infrastructures.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Windows OS
- Networking
- IT Support Specialist
- Desktop Support Technician
- Troubleshooting
- Active Directory
- Hardware Installation
- Client Support Technician
- End-User Support Engineer
- Remote Support
- Technical Support
- Mac OS
- Help Desk Technician
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Netway Solutions Trading LLC
NETWAY SOLUTIONS LLC is an IT Consultant & Systems Integration company with a dedicated rich experience in providing end to end Infrastructure Products, solutions and services. NETWAY was born out of a commitment to quality services and a long term vision based on continuous customer care, innovation and transparency. As a 'Total IT solutions' services provider ranging from IT hardware to software services and consulting, NETWAY partners with leading enterprises to understand their unique requirements and then builds customized solutions to satisfy business needs. Specific vertical solutions covered by NETWAY include: computer hardware, enterprise software solutions, infrastructure and networking solutions, e-security solutions, professional outsourcing services and web development services.
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