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Device-as-a-Service (DaaS) Service Operations Manager

HP

2 - 3 years Tunis - Tunisia

Any Graduation. Any Nationality


, Posted on May 17, 2018 1 Opening

Job Description

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At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That s how we work at HP. And this is how ideas and people grow.
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
The Service Operations Manager 3019336 Device-as-a-Service (DaaS) will have the following responsibilities:
• Manages the customer service delivery tower(s) (SDT) as defined by the SOW (Statement of Work)
• Track & monitor all SDT deliverables to ensure compliance to the SLAs (Service Level Agreement) as defined in the SOW and ensure data is shared & reviewed with the ADMs on a frequency as required by the deal structure. Included but not limited to HW Ordering & Delivery monitoring, Partner Delivery Scheduling & Metrics mgmt., Invoicing, SCDM mgmt., Deviation Mgmt., Reporting and Ad Hoc requests like stock mgmt. for example.
• Raise escalations to the ADM should a delivery partners performance deviate from meeting the required SLA or the customer fail to respect their duties in the SOW
• Manages project financials for respective SDT including P&L support for finance via available reporting tools.The main focus is on gathering all necessary data to support invoicing.
• Assists with business development which may include but not limited to:
- Identifies and develops new opportunities for the current project
- Supports qualification and opportunity assessment for small straightforward opportunities
- Acts as opportunity manager for low-risk scope change
Manages client & partner relationships:
- Manages first level to midlevel client & partner delivery relationships
- Frequently represents the organization to external customers/client/delivery partners
Education (degree) and professional experience required:
• Bachelor degree or equivalent Experience in virtual team environment
Other requirements:
Fluent in written and verbal French language
• Proficiency in English language
Personal skills and qualities:
• Strong communication skills;
• Positive can-do attitude;
• Customer-centric approach Out of the box thinking able to find solutions
• Strong communication and influencing skills;
• Excellent teamwork skills
• Able to apply tools and technology to produce results
• Able to understand global business processes and identify the impact of change
Technical skills (procedures and documents the employee has to be acquainted with):
• MS Office
• Reporting tool /Data management
We re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future s yours to create!
This is to inform you that HP Inc. is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HP takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HP may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HP. HP can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.


Industry Type : Oil & Gas / Petroleum
Functional Area : Administration

Keywords

MS Office Printing Scheduling Data management French Service operations SOW Reporting tools Service level HP data protector

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