Digital & Technology Business Services Manager

Pfizer Inc

In this role, you will:

• Partner with Pfizer Digital & Technology and market contacts to operationalize change management plans and deliver solutions effectively and efficiently.

• Serve as a liaison between global program teams / service owners, Pfizer Digital & Technology teams and local market stakeholders.

• Own accountability for change management, cascading communications and support services escalations.

• Track adoption / Customer Satisfaction metrics at market levels using internal market dashboards / scorecards.

• Collaborate with other Digital & Technology teams to resolve cross-functional service and support issues and escalate when needed.

• Ensure systems and operations act in accordance with global and local policies and compliance rules.

• Provide audit support for local applications and continuous preparation

• Understand client s operational needs and how to make them reality through Pfizer Digital & Technology offerings and service providers.

• Analyze business requests to determine how best to create successful resolution and direct the request to the appropriate internal digital teams.

• Provide guidance / training to business colleagues on how to maximize the use of local / global digital & technology capabilities and drive business outcomes using AI.

• Be a catalyst for driving reinvention for growth & efficiency using AI that goes beyond transformation.

• Demonstrate a strong curiosity for technology innovation and be an early adopter role model for AI capabilities.

• Be driven by a speed to value mindset underpinned by proof points embedded in rapid prototypes.

• You understand the lifecycle of projects like how it s managed and reviewed, how company audits work, and how information security and risk management are handled.