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Dining Reservation Agent

Fairmont Hotels & Resorts

2 - 3 years Abu Dhabi - United Arab Emirates

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, Posted on May 2, 2018 1 Opening

Job Description

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As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency makes our guests feel welcome and valued and set the stage for a memorable meal.
Hotel Overview:
Fairmont Bab Al Bahr, "gateway to the sea" boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.
Summary of Responsibilities:
Reporting to the Food and Beverage, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Book and enter Dining reservation requests using computerized reservation system
• Detailed knowledge of all Food & Beverage Outlets and their menu offerings
• Promote and sell any in-house or upcoming Food & Beverage events
• Work closely with all Food & Beverage Outlets to communicate an guest requests or special celebrations
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Qualifications:
• Previous customer service related experience required
• Previous Property Manager System experience preferred
• Computer literate in Microsoft Window applications required
• Must be able to type 25 words per minute
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps

Keywords

Hospitality Customer service Visa Computer literate HTTP Email Policies Career development Reservation Agent Quality standards

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Fairmont Hotels & Resorts



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