Director - Destination Planning

The Red Sea Development Company

Job Responsibilities

Leadership & Team Management
- Lead and manage the Integrated Operations Center team, fostering a culture of collaboration, accountability, and continuous improvement.
- Oversee staffing, training, scheduling, and performance evaluations to ensure a skilled and motivated workforce.
- Act as the primary escalation point for critical operational issues, providing guidance and resolving conflicts.

Operational Coordination & Execution
- Ensure seamless coordination between the IOC and cross-functional departments (e.g., IT, security, logistics, etc ) to maintain operational continuity.
- Monitor real-time operations to identify bottlenecks, risks, or inefficiencies, and implement corrective actions.
- Drive adherence to service-level agreements (SLAs), KPIs, and operational targets.

Strategy & Operating Model Implementation
- Execute the IOC s strategic vision by translating it into actionable plans and workflows within the IOC.
- Optimize the IOC operating model to align with goals, ensuring scalability and adaptability to changing priorities.
- Regularly review and refine processes, tools, and technologies to enhance efficiency and effectiveness.

Performance Monitoring & Reporting
- Develop and maintain dashboards, reports, and metrics to track IOC performance and operational health.
- Present insights and recommendations to senior leadership on operational trends, risks, and opportunities.
- Conduct post-incident reviews and root-cause analyses to prevent recurrence of issues.

Compliance & Governance
- Ensure compliance with industry regulations, organizational policies, and safety standards.
- Maintain documentation of procedures, protocols, and audit trails for accountability.

Technology & Innovation
- Oversee the implementation and maintenance of IOC tools (e.g., monitoring systems, communication platforms, data analytics).
- Evaluate emerging technologies to enhance IOC capabilities and decision-making.

Stakeholder Engagement
- Build strong relationships with internal stakeholders (e.g., executives, department heads) and external partners (e.g., vendors, clients).
- Communicate operational updates, challenges, and achievements to key stakeholders transparently.

Budget & Resource Management
- Manage the IOC budget, ensuring cost-effective allocation of resources (e.g., staffing, technology, training).
- Negotiate contracts with vendors and service providers to support IOC operations.

Continuous Improvement
-Champion a culture of innovation by identifying opportunities for process automation, digitization, or workflow optimization.
- Stay updated on industry best practices and trends to keep the IOC at the forefront of operational excellence.

Additionally

-Define the IOC yearly objectives and targets.

-Lead the IOC team in the execution of daily operations and during incident situations.

-Ensure coordination across multiple teams, destinations, and external stakeholders (national government -agencies) as needed.

-Provide strategic guidance during crisis management and recovery.

-Represent the RSG IOC in meetings with national and international authorities.

-Oversee the activities and performance of all destination operations teams and report on highlights, findings and areas of improvement