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Director of Events Booking Center (EBC)

W Hotels

Posted on September 12, 2019

1 - 2 years Dubai - United Arab Emirates

Diploma(Hotel Management). Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Leads and manages
the Event Booking Centre and Associates daily; has overall responsibility for
achieving EBC revenue goals, team booking
pace goals, guest
and associate satisfaction and the financial performance of the unit. Lead the
overall sales effort to achieve financial goals for
the hotel.
Maintains a productive relationship with the Proactive Sales Team, Event
Planning and Operations. Ensures brand integrity is protected
for the hotel. Responsible for effective business processes
with all sales related channels.
CORE WORK ACTIVITIES
Leadership
•Functions as the leader of the
Events Booking Centre handling group bookings and local catering revenue.
•Develops accurate revenue goals for
team members and verifies alignment with the brand business strategy.
•Executes the sales strategy in order
to meet individual booking goals for both self and staff.
•Provides ongoing feedback and
recommendations to improve effectiveness of overall sales office processes.
•Works with Human Resources,
Engineering and Loss Prevention to monitor compliance with local, state and
federal regulations and/or union requirements.
•Partners with Human Resources to
attract, develop and retain the right people in order to support the strategic
priorities of the market.
•Creates effective structures,
processes, jobs and performance management systems are in place.
•Sets goals and expectations for
direct reports using the Leadership Performance Process (LPP), aligns
performance and rewards, addresses performance issues and holds staff
accountable for successful results.
•Identifies, trains and mentors
reactive sales associates; utilizes all available on the job training tools for
associates.
•Provides day to day leadership to
reactive sales associates to achieve property sales objectives with overall
responsibility for achieving booking goals and property revenues.
•Celebrates successes and publicly
recognizes the contributions of team members; ensures recognition is taking
place across areas of responsibility. Maintains an on-going associate
recognition program.
•Actively solicits feedback, utilizes
an open door policy and reviews associate satisfaction results to identify
and address associate problems and concerns.
•Ensures associates are treated
fairly and equitably. Constantly strives to improve associate retention. Brings
issues to the attention of Human Resources as necessary.
•Effective change management and
conflict resolution skills.
Building Successful Relationships
•Develops and maintains strong partnerships/relationships with customers and vendors.
•Develops and manages internal key stakeholder relationships.
•Executes exemplary customer service to drive customer satisfaction and loyalty by
assisting the customer and monitoring their satisfaction including ESS and BDRC
scores.
•Serves the customer by understanding their needs and recommending the appropriate
features and services that best meet their needs and exceed their expectations,
while building a relationship and loyalty to Marriott.
•Implements
a seamless turnover to the Event Planning team for consistency and completion.
•Ensures effective resolution of guest issues that arise as a result of the sales
process.
•Brings issues to the attention of property leadership team as appropriate.
•Leads guest satisfaction and incorporates it as a component of departmental meetings
with a focus on continuous improvement.
•Takes ownership of results and shares recommendations to address guest service issues
with own team and property leadership teams.
•Ensures that Meeting Rewards Program is in effect in the sales office
Management Competencies
•Leadership
Adaptability
Develops strategies and identifies resources to implement
and manage change; models flexibility in
adjusting priorities; and communicates the need for change in a positive way that
encourages commitment.


Hotels / Hospitality

Ticketing / Reservations

Desired Candidate Profile

CANDIDATE PROFILE
Education
and Experience
High school
diploma or GED; experienced (1 2 years of experience) in the event management
or related professional area.
OR
2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; at least 1 year
experience in the event management or related professional area required.

Keywords

Director of Events Booking Center (EBC)

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W Hotels

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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