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Director of Events

Autograph Collection Hotels

1 - 2 years Dubai - United Arab Emirates

Any Nationality


, Posted on May 8, 2018 1 Opening

Job Description

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Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
Job Summary
Functions as the strategic business leader of Event Management, including the departments of Event Planning and Operations. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand s target customer needs, ensures associate satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property associates and provides a return on investment to the owner and Marriott International.
Job Core Activities
•Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
•Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
•Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
•Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
•Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
•Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
•Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
•Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
•Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
•Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
•Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
•Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.
Job Specific Tasks
•Develops an Event Management strategy that is aligned with the brand s business strategy and leads its execution.
•Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
•Communicates a clear and consistent message regarding departmental goals to produce desired results.
•Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
•Ensures integration of departmental goals in game plans.
•Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
•Researches and analyzes new products, pricing and services of competition.
•Introduces ideas to leadership team to enable property to remain competitive.
•Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
•Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
•Ensures the hotel is apprised of all groups that will impact hotel operations.
•Works directly with major groups when high profile and financial impact will be significant (limited instances).
•Oversees event planning team (BEO/Resume writers).
•Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
•Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
•Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
•Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
•Works with culinary team to ensure compliance with food handling and sanitation standards.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Industry Type : Hotels / Hospitality
Functional Area : Sales / Business Development

Keywords

SPA Health club Event management Luxury Business strategy Monitoring Coaching Event planning Ideas Customer satisfaction

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Autograph Collection Hotels

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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