At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Join us as Director of Food and Beverage in Semiramis Intercontinental Hotel Cairo. You'll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a great guest experience, and always following government regulations concerning health, safety or other requirements.
Your day to day
People:- Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues- Train colleagues to make sure they deliver with compliance and to the standards we expect- Drive a great working environment for teams to thrive - linking up departments to create sense of one team- Promote teamwork and quality service through daily communication and coordination with other departments- Recommend or initiate any HR related actions where needed.Financial:- Help prepare the hotel's annual budget and the setting of departmental goals- Monitor budget and control expenses with a focus on food, beverage, and labour costs Working with the catering office, identify additional sales opportunities to enhance revenue- Drive promotions that deliver great dining experiences for guests at a good value- Make sure credit and financial transactions are handled securelyGuest Experience:- Make sure all food and beverage equipment is in operational condition and regularly cleaned- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction- Analyze guest insights to identify and meet customer expectations and build on guest loyalty- Regularly communicate with guests to ensure expectations are metResponsible Business:- Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions- Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste- Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done- May also serve as manager on dutyAccountabilities:This is the top food and beverage job in Semiramis InterContinental Hotel, Cairo.Supervise a large number of employees in multiple major food and beverage outlets and kitchens, stewarding, banquet and convention facilities.Oversee multiple managers and supervisors.
What we need from you
- Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.- 4 years of experience in the same position.- Must obtain certifications or permits as required by local governmental agencies.- Demonstrate the leadership competencies.
What we offer
In return for your hard work, you can look forward to a highly competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel .And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.So whoever you are, whatever you love doing, bring your passion to IHG and well make sure you'll have Room to be yourselfSo what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by going to careers.ihg.comIHG is an equal opportunity employer.