Home Jobs in UAE Jobs in Dubai Director Jobs in Dubai Director

Director of Front Office

Autograph Collection Hotels

Posted on August 6, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.


Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
Job Summary
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.
Job Core Activities

Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.

Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.

Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance.

Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.

Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Job Specifics

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures compliance with all Front Office policies, standards and procedures.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Solicits associate feedback, utilizes an open door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures associates are treated fairly and equitably.

Strives to improve service performance.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Empowers associates to provide excellent customer service.

Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

Ensures recognition of associates is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Manages associate progressive discipline procedures for Front Office Staff.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Celebrates successes and publicly recognizes the contributions of team members.

Responds to and handles guest problems and complaints.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Keywords

Hospitality Customer Service Operations Staffing Monitoring Performance Appraisal Front Office Operations Front Office Staff Customer Satisfaction Guest Satisfaction

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Autograph Collection Hotels

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



More
View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or