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Director of MICE Sales

St. Regis Hotels & Resorts

Posted on September 11, 2019

5 - 6 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Provides day to day leadership to a team of on-property groups & events sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., events and group rooms) for all events.
•Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
•Minimum 2 years in same role
•Minimum 5 years in international group and event sales
•Experience in UAE luxury hotel
•Fluent English, other languages beneficial
•Government Group sales experience beneficial.
•Demonstrated sales achievements and established network in international luxury Corporate, Leisure, Lifestyle and Entertainment markets.
•Government Group sales experience beneficial.
•Demonstrated competencies and skills:
•Drive for results
•Ability to source new markets and industries
•Successfully leading a sales team
•Team development
•Leveraging corporate tools to best advantage
•Manages the groups & events sales efforts for the hotel including local and group/convention business.
•Develops and manages groups & events sales revenue and operation budgets, and provides forecasting reports.
•Works with the management team to create and implement a groups & events sales/marketing plan addressing revenue, customers and market.
•Assists with selling, implementation and follow-through of groups & events promotions.
•Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards.
•Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
•Coordinates and deploys groups & events sales resources on-property to establish pull-through and sustainment of groups & events sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.
•Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
•Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
•Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
•Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process.
•Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Hotels / Hospitality

Sales / Business Development


Director of MICE Sales


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St. Regis Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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