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Director of People Training

Kempinski - Emirates Palace

Posted on June 29, 2018

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Emirates Palace
Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travellers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel
Director of Training
Kempinski Training aims to provide strategic focus by developing and implementing great trainers and great training tools. The overall scope of a Hotel Director of Training is to ensure that all employees receive the training necessary to conduct their job according to Kempinski s standards and brand promise.
Key Responsibilities
Operational
• Each employee receives 2-4 hours of training per month.
• Leading Quality Assurance meets or exceeds the benchmark of 85%.
• Customer Satisfaction Survey results convey that at least 80% of guests are experiencing the Kempinski brand.
• Analyse training needs and training effectiveness.
• Plan, design and deliver training programmes.
• Devise a training marketing strategy.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Organise and supervise Kempinski DNA activities.
• Promote and implement Kempinski Corporate Training policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel s policies on fire, hygiene, health & safety.
• Annual Trainers Academy is attended.
• Every department has Departmental Trainer(s) and a full set of departmental policies and procedures.
• To ensure training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysisnbsp
Reporting & Communication
• Establish a training network.
• Establish and foster relationships and partnerships with external suppliers, training providers, legal and safety entities.
Financial & Budgeting
• Plan and implement an annual budget and manning guide following up closely on training costs.
People management & Leadership
• Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.
• Lead by example and promote Kempinski s core values.
• They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents development plans.
• They recruit and select potential talent according to the company s current and future department, hotel and worldwide needs including conducting interviews for positions in their department.
• Employee relationship and recognition programme(s) are in place.
Training & Development
• Train and develop Training team members.
• Identify potential training talent and propose Master Trainer candidates.
• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotel and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• Employee satisfaction with training is at least 80%.
Quality (definition, execution, measurement and optimization)
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.nbsp
Desired Skills & Qualifications
• Effective Communication
• Leadership
• People Development
• Values & Integrity
• Impact & Influence
• Change Management
• Fosters Teamwork and Collaboration
• Effectiveness under Pressure and Ambiguity
• Proficiency in Excel and Word
• Significant experience working with online learning tools.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.nbsp
Embrace an experience as individual as you are!

Contact: n/a

Reference: CatererGlobal/68802495

Job ID: 82109192


Hotels / Hospitality

HR / Human Relations / Industrial Relations

Keywords

Change Management Budgeting Career Development People Development Operations Manager Quality Assurance Marketing Strategy Talent Development Corporate Training Customer Satisfaction

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Kempinski - Emirates Palace


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