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Director of Retail Mall Operations

Client of Plum Jobs FZE

Posted on May 6, 2019

7 - 10 years Abu Dhabi - United Arab Emirates

Bachelor of Technology/Engineering(Any, Other Engineering). Any Arabic National

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Job Description

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Client Profile
Our client is a world-famous shopping mall and we are recruiting an experienced Director of Retail Mall Operations to oversee and manage the smooth delivery of mall services including soft services and to ensure the building services and common facilities are fully functional.
The Role
Conduct site inspections with service providers for outstanding building and M&E defects and daily routine and rectification works.
Manage asset build and refurbishment projects.
Manage all soft services contracts, contractors, tenders and vendors and plan and implement preventative maintenance programs for mall.
Develop, implement and manage policies, processes and systems related to housekeeping, parking, security, landscaping, concierge, elevators, escalators, digital advertising and CCTV, WIFI, music, fire and safety systems.
Prepare and manage the risk management and emergency planning procedures.
Management reporting to mall owners and retail outlets.
Liaise with retailers, retailers consultants, contractors and service providers for handing/taking over of premises and coordinate interior fit out works and oversee that all permits, licenses and insurances are in place.
Budget planning and management, retailer billing tracking, lease and tenant administration,
Oversee the statutory licenses and maintenance compliance for BAS systems including BMS, EMS, HVAC, HSE, fire and safety alarm, equipment, retail, food & beverages outlets, vertical transportation, wiring, lighting and electrical distribution, plumbing and irrigation are in place.

Sales / Business Development

Desired Candidate Profile

7 - 10 years UAE / GCC large scale shopping mall / retail strategy development and operations management including soft services such as continuing efficiency improvement initiatives for energy and water utilization and waste recycling experience.
Strong financial and commercial acumen with experience of CAPEX and CAM budgeting.
Strong relationships with local municipality, government and regulatory authorities and working knowledge of UAE shopping malls local codes and regulations.
Experience of vendor selection, contract negotiation and management, and tender evaluation.
Proficient use of MS Office including Excel.
Bachelor s Degree in Building or Facilities Engineering or Estate Management
Candidate Profile
Arabic male aged between 40 50 years currently living in the Gulf, preferably in the UAE.
Fluent in English and Arabic.
Able to work rotating shifts, weekends and public holidays.


Director of Retail Mall Operations


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Client of Plum Jobs FZE

Based in the UAE, Plum Jobs is a boutique recruitment, headhunting and executive search consultancy. The company is a proven leader in talent acquisition across MENA, the UAE, and Levant regions. It provides recruitment support to organizations in Asia Pacific, North America and Europe who have a st rong presence in the local markets. The company has partnership with local SMEs, regional corporate organizations and multinationals to provide them the suitable candidates.

Plum Jobs has expertise in recruiting in various industries including, FMCG, Education, General Trading, Tourism & Leisure, Construction, Financial Services & Insurance, Healthcare, Facilities Management & Property Services, and Oil & Gas, among others. Its recruitment expertise includes HR Training & Development, Accountancy & Finance, Administration & Business Support Services, Business Development & Sales, and Logistics & Warehouse Management. The company’s philosophy is to establish long-term relationships by matching the right candidates with the right positions.

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