Our client is a world-famous shopping mall and we are recruiting an experienced Director of Retail Mall Operations to oversee and manage the smooth delivery of mall services including soft services and to ensure the building services and common facilities are fully functional.
Conduct site inspections with service providers for outstanding building and M&E defects and daily routine and rectification works.
Manage asset build and refurbishment projects.
Manage all soft services contracts, contractors, tenders and vendors and plan and implement preventative maintenance programs for mall.
Develop, implement and manage policies, processes and systems related to housekeeping, parking, security, landscaping, concierge, elevators, escalators, digital advertising and CCTV, WIFI, music, fire and safety systems.
Prepare and manage the risk management and emergency planning procedures.
Management reporting to mall owners and retail outlets.
Liaise with retailers, retailers consultants, contractors and service providers for handing/taking over of premises and coordinate interior fit out works and oversee that all permits, licenses and insurances are in place.
Budget planning and management, retailer billing tracking, lease and tenant administration,
Oversee the statutory licenses and maintenance compliance for BAS systems including BMS, EMS, HVAC, HSE, fire and safety alarm, equipment, retail, food & beverages outlets, vertical transportation, wiring, lighting and electrical distribution, plumbing and irrigation are in place.