Prefered candidate profile:
Leader who is naturally hands on, with visible management style, good relationship building skills and the ability to prioritize and make effective decisions.
A minimum ofnbsp5 years experience within a luxury resort or hotel environment in GCC area
S trong skill in guest relations expertise with a genuine hospitality approach
Should be people oriented with maturity, training and coaching skills and strong leadership qualities
Scope and general purpose of Job:
To ensure the smooth operation and coordination of the various Rooms Division Departments, ensuring maximum occupancy and guest satisfaction, and adhering to the standard of service required by the hotel.
To be efficient and diplomatic in dealing with situations involving any aspect of Rooms Division where the reputation or Image of the hotel is represented.
Budgeting and Cost Control:
To set in close conjunction with each Head of Department, an annual operating budget this will form part of the Business Plan.
To monitor all costs and recommend/institute measures to control them in accordance with the annual budgets.
To ensure that the Department's operational budget is in line, and that all costs are strictly controlled.
To ensure through effective supervision that all services offered in the Rooms Division are always available, and are carried out with the utmost efficiency and courtesy as per the Rooms Division Departmental Operations Manual.
To represent the Rooms Division Department on the Hotel's Executive Committee.
To liaise closely with the Front office Department to ensure the proper market mix to achieve the maximum room revenue.
To liaise closely with the Sales Department and Food and Beverage department and all Heads of Department Concerned, with regard to servicing and handling incoming groups, V.I.P. and F.I.T. Guests.
To assist the Sales Manager, Conventions and Banquet Manager, in the aspects of controlling heavy dates, resolving conflicts in bookings, changing dates and facilities.
To advise Management of room sales progress and bookings, and to discuss reports, forecasts, policies, procedures.
Periodically inspects all hotel areas and building premises to ensure the cleanliness and comfort of hotel's clientele.
Sales and Marketing:
To identify market needs both within the hotel and the local market.
To monitor and analyze the activities and trends of competitor hotels.
To maintain a close liaison with travel agencies, local business groups and airlines.
To plan and implement effective upselling activities to ensure maximum revenue.
To attend promotional functions as appropriate.
To entertain regular and potential clients.
To maintain all hotel records and forms as prescribed by local management practice and policies and procedures.
To ensure that all Departmental Reports and correspondence are completed punctually and accurately.
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
To ensure that each Head of Department plans and implements effective training programmes for their respective employees in conjunction with the Training Manager and Department Trainees.
To meet with Departmental Trainers and the Training Manager to discuss training requirements and corrective measures.
To ensure that each Head of Department maximizes productivity and morale within their respective department, and they consistently maintain discipline, following hotel guidelines and local legislation.
To conduct Head of Departments' Performance Appraisal to review their progress, discuss existing performance and areas for improvement.
To interview potential employees in liaison with the Human Resources Department.
To supervise Departmental Orientation Programmes for new Heads of Department and Supervisors, to make sure that they understand policies and procedures of the hotel and the company.
Good salary plus benefits is being offered.
Only short listed candidates will be contacted.
Contact: Iveta Dage
Job ID: 82247292