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Director of Sales and Marketing

Kempinski Hotel

Posted on December 13, 2019

5 - 6 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Key Responsibilities
• Supervise preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, procedures and objectives.
• Determine the corporate/travel trade marketing and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales & Marketing Plan.
• Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales & Marketing team.
• Handle budgets for miscellaneous sales activities and promotions.
• Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition.
• Follow the sales and marketing results (accounts room night productivity, revenue, etc.) and propose corrective actions if needed.
• Maintain and improve the efficiency of reservation centers, to ensure that information in reservation system s database is updated. Coordinate such insertions to be realized correctly with the Reservations Manager.
• Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group.
• Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities.
• Supervise the existence of an efficient customer database system (SFA), which will be capable of identifying to report sales calls and other sales activities and maintain a vigorous updating exercise in certain periods of time.
• Collaborate with all local and overseas customers, make personal calls to accounts and trace potential customers.
• Update customers with the latest development of the hotel and inform hotel management of all changes in the customer profile.
• Propose and coordinate the promotional activities undertaken by sales department and / or Food & Beverage.
• Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road-shows, sales blitzes etc. and participate in such professional business related events.
• Identify, retain and develop Talent within the team. Use empowerment and give the team the chance to take initiative at all times. 
• Ensure all Sales employees have sales targets, personal sales plans and a personal incentive
• Formulate strategies in order to run an effective Sales te m.
• Monitor all outstanding balances on all department accounts and follow up with all professional sales team members in a timely fashion.
• Understand, follow and communicate the company sales vision.
• Responsible for building and maintaining good relations with all Kempinski Sales Offices.
• Attend the international fairs, road shows maintain and build strong relations during these events.

Hotels / Hospitality

Sales / Business Development

Desired Candidate Profile

* Competencies:
• Strong computer skills, including Microsoft Office (Excel/PowerPoint/Word), scanning and digital
equipment knowledge Micros Fidelio Opera and Sales & Catering.
• A minimum of five (5) years sales and marketing experience in the hotel industry in a 5 star luxury hotel.
• Ability to work and communicate in a multinational environment.
• Strong leadership, analytical skill and commercial knowledge.


Director of Sales and Marketing


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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