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Director of Spa

The Ritz-Carlton

Posted on August 16, 2019

5 - 6 years Dubai - United Arab Emirates

Bachelor of Business Administration(Management). Any Nationality

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Job Description

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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
JOB SUMMARY
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Spa Operations and Budgets
Selects vendors for spa retail operations and managing contract agreements.
Oversees retail product research, product selection and purchasing, product display.
Manages supply inventories and purchasing control, including uniforms.
Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
Ensures spa services are included in all property-related marketing and advertising.
Identifies and recommending new products and product enhancements to remain competitive in the market.
Managing Spa Revenue Management Strategy
Monitors and Manages the payroll function.
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Conducting Human Resources Activities
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Administers the performance appraisal process for direct report managers.
Develops business goals and creates appropriate development plans.
Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
Solicits employee feedback, utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
Celebrates successes and publicly recognizes the contributions of team members.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Hotels / Hospitality

Administration

Keywords

Hospitality Customer service Wellness Payroll Marketing strategy Performance appraisal Business administration Restaurant management Revenue management guest satisfaction

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The Ritz-Carlton

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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