Director of Special Events

Wynn Al Marjan Island

Responsibilities

• Pre-Opening Draft departmental policies & procedures
• Establish processes for the department role responsibilities involving billing, housing, event order management and hotel logistics
• Collaborate with Casino, Marketing, F&B, Private Access to develop annual events calendar
• Establish process for budget-to-actuals and reporting for ROI post event

Department Operations

• Oversee the efficient and cost-effective operation of the Special Events department within budget
• Develop and maintain departmental policies, procedures, and event planning guides
• Collaborate with Marketing on client gifting programs and promotional initiatives
• Monitor event spaces for quality and readiness; coordinate maintenance and upgrades as needed
• Lead annual planning and budgeting for special events
• Ensure compliance with health, safety, and brand standards
• Oversee the hospitality program for outside venues as are part of the Customer Development program
• Develop ticketing program for events, hospitality suites and sponsorship inclusions
• Accept any other duties and responsibilities assigned by the VP of Planning & Strategy

Budgeting

• Understand each departments event calendar and affiliated budgets for proper planning
• Set budgets and proforma reviews for in-house events
• Create Sponsorships programs/packages for Resort Events
• Budget to Actual summary post event

Billing

• Establish accounting protocols for process of vendor invoices
• Create process though Birch Street and tracking of Purchase Orders, vendor invoices and timely bill payments
• Build relationships and establish discounts with reputable brand aligned vendors for event execution
• New vendor protocol and setup in system with proper background
• Establish internal billing procedures (rates, terms, transfer)

Hotel Logistics

• Create and maintain group resume templates for cross-departmental communication
• Conduct regular meetings with operational teams to review upcoming events and action items
• Develop pre-event and post-event review templates to ensure continuous improvement
• Implement amenity and gifting programs for VIP guests
• Create internal meetings for review of upcoming events

Events

• Establish preferred vendors relationships for event execution
• Post Con recap of events (internal and external)
• Establish themes in collaboration with host departments for in-house events
• Partner with host departments on event vision and objectives
• Concept culturally relevant events
• Rally key departments for event support and concepting
• Lead event progress meetings
• Establish event package pricing for public facing Resort Events
• Coordinate with event marketing on brand development for Resort Events
• Review social marketing campaigns around Resort Events
• Oversite on team management of invited guest lists, seating charts and VIPs

People Management & Training

• Design onboarding and ongoing training programs for the Special Events team
• Provide leadership, coaching, and performance evaluations to team members
• Foster a collaborative and inclusive work environment
• Make hiring decisions and manage team development
• Promote a culture of excellence, creativity, and accountability

Billing & Vendor Management

• Establish and maintain accounting protocols for vendor payments
• Track financials including outstanding balances, purchase orders, and final invoices
• Build relationships with brand-aligned vendors and negotiate favourable terms
• Ensure PCI compliance and proper vendor setup procedures