As a key leader of the Planning Product Management team, you will provide leadership in the evolution of the company’s Planning product capabilities. This includes increasing the growth trajectory of our existing market-leading product and developing new products. You will determine the product strategic evolution plan from a combination of existing and new ideas from internal organizations, new ideas based on your industry experience and your contact with customers and prospects. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time with customers to understand their problems and finding innovative solutions for the broader market. You must be a dynamic external speaker and be able to communicate effectively with all areas of the company. You will work closely with the technology and development teams, business development, partnerships, customer support and account management teams to determine product release requirements to further the product’s market leadership. You will work with marketing to ensure alignment of internal development goals and external communication in terms of target markets, the go-to-market strategy, product positioning, and key benefits. You will also serve as an internal and external evangelist for your product offering, working with sales, partners, industry analysts and key customers frequently. Product Management’s key role is strategic. The successful product manager is able to execute through the tactical product development cycle without losing sight of strategic objectives.
Strategic thinker with the ability to complete tasks at a detailed level
Exceptional knowledge and understanding of the loyalty management category
Exceptional presentation skills, whether presenting to other executives, to partners or large customer audiences
Comfort in a less structured environment, but with the leadership ability to guide the organization toward a more structured process
Enough technical competence to understand the implications of product architecture on product application and evolution
Articulate in communications both internally and with customers
Collaborative personality/team player who is comfortable with and can drive action in a consensus-oriented culture
Managing the entire product line life-cycle from strategic planning to tactical activities. This includes creating and maintaining of a three-year product strategy, as well as guiding near term product enhancements.
Working closely with technology teams to provide the input needed to guide the architectural evolution of the product.
Developing business cases as needed for major new product initiatives.
Specifying market requirements for current and future products by conducting market research supported by on-going communications with customers, non-customers and with internal customer-facing organizations.
Developing and implementing company-wide go-to-market plans for product releases, working with all impacted departments to execute.
Creating and implementing product enhancements and other initiatives designed to improve product usability and increase customer usage. This includes maintaining the feature request database, prioritization of requirements, creation of release content proposals and collaboration with engineering on features specifications in the process of release packaging and functional specification finalization. It also includes final acceptance of releases from engineering.
Working with other internal groups to design an exceptional customer experience by taking responsibility for the whole product.