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Director-Recreation & SPA

Marriott Hotels Resorts /JW Marriott

Posted on August 27, 2019

3 - 5 years Algiers - Algeria

Any Graduation. Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Department leader for all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Responsible for employee satisfaction and conducting administrative activities to ensure employees are treated in a fair and equitable manner for Recreation teams. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in the recreation/health club operations or related professional area.
CORE WORK ACTIVITIES
Directing Recreation Operations
Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Monitoring quality, standards and meeting the expectations of the customers on a daily basis.
Demonstrating knowledge of job-relevant issues, products, systems, and processes.
Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Scheduling events, programs, and activities, as well as the work of others.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Managing outside vendors including water sports and scuba.
Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Developing and managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Managing group activities including sand painting, bon fires, and team building events.
Managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Ensuring Exceptional Customer Service
Serving as a role model to demonstrate appropriate behaviors.
Providing services that are above and beyond for customer satisfaction and retention.
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
Overseeing all Human Resources activities in the Recreation Department.
Overseeing employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Participating in the performance appraisal system process, giving feedback when needed.
Coordinating all training activities for employees in department.
Encouraging and building mutual trust, respect, and cooperation among team members.
Communicating expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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Keywords

Director-Recreation & SPA Recreation

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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