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Director, Revenue Management


Posted on August 10, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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We are excited to find the next Heartist Spa-Attendant to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as:
Director, Revenue Management
Summary of Responsibilities:
Reporting to the General Manaager, the Director of Revenue Management is responsible for driving incremental revenue and profit for the hotel using a rational, disciplined decision-making process while managing risk under current and anticipated market conditions.

Maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Continual analysis of changing channel distribution models and the impact on consumer booking trends.

Works with Reservations Sales team to ensure ongoing F.I.T. Sales Training; analyze each individual agent s conversion and coaching call scores and then assists Reservations Sales Agent in improving their performance.
• Manages Home Office Reservations: interview, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate
• Optimizing hotel and corporate pricing strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.
• Lead the RM Team to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.
• Monitor transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses changes to, and implements those changes in distribution plan accordingly.
• Complete all rooms and revenue forecasting to accurately project unconstrained demand.
• Fully utilize the Revenue Optimization Cycle of the myRPMS/IDeaS system, to ensure that the appropriate overrides are in place, special events are accurately loaded, and the sharing of knowledge with the system in maintained.
• Work with RM Team to determine unconstrained demand and maintains the data within the DAS, both future and historical.
• Work with DOSM and Sales Team members to encourage strategic selection of the right piece of business, in keeping with FRHI guidelines.
• Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.
• Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes.
• Chairs and prepares materials for the weekly Revenue Management Meetings and follows the FRHI guidelines for meeting content.
• Prepares revenue updates as required by the RM Team.
• Ensure a clean and safe working environment in accordance to health regulations and the hotel s health and safety program.
• Adhere to all FRHI Environmental policies and procedures.

Hotels / Hospitality

Sales / Business Development

Desired Candidate Profile

• Minimum 2 years experience in a related area
• Independent and self reliant
• Communication and Influencing skills
• Strategic thinking combined with the proven ability to move strategy to action are foremost attributes
• Comfortable in discussion forums; able to represent ideas succinctly and convincingly.
• Proven experience in analysis and problem solving required.
• Team building skills and proven track record is essential.
• Self-study and independent work ethics are required.
• Highly organized with the ability to manage multiple priorities under time constraints is vital to the success of this individual.
• Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word
• Knowledge of FRHI Sales & Property Management automation including Opera Property Manager System, Opera Central Reservation System, OXI Interfaces, Opera Sales & Catering, and myRPMS/IDeaS are an asset
• Fluent in English


Hospitality Automation Channel Distribution Strategic Planning Budgeting Forecasting Team Building Catering Property Management Revenue Management


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Founded in the year 1887, Raffles Hotels & Resorts is an award-winning, luxury international hotel company. The company’s first property to open was Raffles Hotel, Singapore. Over the years, the company has expanded its portfolio which currently comprises over eleven properties. From secluded r esorts to city hotels, Raffles has its presence in key locations around the world including Singapore, Cambodia, China, UAE, Saudi Arabia, Seychelles, and Paris. In UAE, the hospitality giant has its property (Raffles Dubai) in Dubai. Raffles Dubai is strategically located on Sheikh Rashid Road which is considered to be the premium business and shopping district of the city.

With a compelling mix of cultures and styles, every hotel in the Raffles family has its own individual personality, with its own story to tell and its own sense of place. However, each one is proud to draw on the original Raffles tradition of delivering thoughtful, personal and discreet service.

Together, as a global community of hospitality leaders, Raffles Hotels & Resorts is committed to cultivating a culture in which its colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of the guests, but opportunities for employees to grow in their career within Raffles’s incredible brands around the world. The company is committed to building a highly engaged workforce and creating a great workplace culture.

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