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Director, Rooms

Raffles Dubai

2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 14, 2018 1 Opening

Job Description

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If you are looking for a dynamic environment for growth, please join us as : Director, Rooms
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Maintain complete knowledge of:
- All hotel features/services
- All room types, numbers, layout, d cor, appointments and locations
- All room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Previous day's pickup and anticipated business levels
- Room availability status for any given day
- Scheduled in-house group activities, locations and times
- All hotel and divisional policies and procedures
- Monthly forecast and budget items
- Tour hotel daily; audit staff adherence to Raffles' service standards in all phases of service and job functions; follow up with designated employees where needed
- Review departmental/divisional profits, payroll expenses, rooms' expenses, cost per occupied room, previous day's occupancy and room revenues
- Conduct daily briefings, review all information pertinent to the day's business
- Prepare weekly work schedules and Manager on Duty schedules in accordance with the staffing guidelines and labor forecasts; adjust schedules to meet business demands
- Conduct weekly meetings with departmental managers and review all information pertinent to the week's business
- Observe and review guest feedback / comments and confer frequently with staff to ensure guest needs are being met
- Monitor and handle guest complaints in an expedient and effective manner
- Anticipate sold-out situations/and know how many rooms are overbooked; assist in locating alternative accommodations for guests and assist in "walking" and following up with guests, in accordance with hotel policies and procedures
- Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
- Complete work orders for submission to Engineering for prompt maintenance repairs
- Prepare monthly, quarterly and yearly Rooms Division financial forecasts
- Prepare annual capital expenditures report
- Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
- Provide training and development opportunities for all management employees
- Conduct annual / semi-annual performance reviews for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staff
- Facilitate divisional and departmental management meetings
- Monitor and facilitate all Internal Defect Reports relating to the Rooms Division
- Work with appropriate departments in setting future rates and special packages
- Assist with facilitation of all quality auditing processes
- Mentor and train appropriate employees for upward growth
- Solid business / financial acumen with good understanding of luxury hotel operations
- Good understanding of Property Management System
- Act as a role model in delivering elegant and understated service with sophistication
- Previous experience in a 5 Start luxury hotel as Director of Rooms
- Demonstrate leadership qualities to build strong employee engagement
- Strong interpersonal skills and attention to detail
- Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates
- Proven organizational skills, able to set and meet deadlines with quality results.
- Good understanding of budgeting, forecasting, expenses and payroll control
- Executive presence - self assured exuding quiet confidence and humility
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Frequent sitting and walking throughout shift
- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


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Raffles Dubai

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