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Dispatch Manager

Automak Automotive

Posted on December 10, 2019

2 - 3 years Al Kuwait - Kuwait

Any Graduation. Any Nationality

Opening 01

Job Description

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Develops and implements plans to improve transportation services
Collaborates with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
Plans or implements energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling
Analyzes expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services


Operational Tasks:

Directs the dispatch staff regarding activities related to dispatching, routing, or tracking of vehicles
Manages the coordination of drivers, vehicles and routes to provide responsive service to our customers and clients
Liaises with the Service and HR / Admin departments to arrange spare vehicles and manpower, for timely replacement of vehicles and manpower at project locations and sites to make sure that there is no shortage as per contract requirements
Ensures that the fleet operation activities are carried out smoothly and uninterruptedly by ensuring timely customer assistance, timely delivery of vehicles, right replacement vehicles are issued and by taking wise decisions to resolve customer complaints effectively
Implements schedule or policy changes for transportation services
Directs investigations to verify and resolve customer or client complaints
Performs all Managerial responsibilities in accordance with the company policies and procedures


Reports and Documentation:

Prepares and analyzes all periodical reports and reports the results to the management with suggestions for improvement
Performs necessary documentation and record keeping for all contractual documents and other legal documents related to project contracts



Customer Focus:

Develops proactive plans for retaining existing customers and clients, enhancement of relationships and penetrating into new markets and with potential customers
Handles customer complaints to maximize the customer satisfaction and retention, which will reflect positively on business sales & profitability growth


Team Focus and development:

Plans, organizes or manages the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Conducts employee training sessions on quality improvement
Provides hands on support to operations staff to ensure team is productive and work collaboratively with others
Hires and evaluates personnel in dispatching operations, promotes or provides feedback for performance improvement when appropriate


Safety, Health and Security:

Monitors operations to ensure that staff members comply with administrative policies and procedures, safety rules, environmental policies, or government regulations
Promotes safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members

Enforces safety, health, and security rules in the project sites to meet the client’s and company standard requirements
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Logistics / Supply Chain


Dispatch Manager


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Automak Automotive

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Website https://www.automak.com/En/Career.aspx

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