Dispatching Specialist

Elsilogistics

Key Responsibilities

1. Delivery Verification & Quality Control

Review and verify three mandatory delivery photos submitted by drivers:

Photo of the house number.

Photo of the package.

Photo of the package placed in front of the door.

Ensure that all photos are clear, correct, and match the proper delivery address.

Confirm that the address on the system matches the actual delivery location shown in the photos.

Flag any incorrect or suspicious deliveries immediately.

2. Real-Time Monitoring & Driver Oversight

Check the last scan for each driver every 40 minutes to confirm delivery progress.

Identify drivers who are not delivering or have long gaps between scans.

Communicate with drivers to ensure smooth operations and resolve issues quickly.

Ensure all packages are delivered within the expected time frame.

3. Claims & Performance Documentation

Handle all sheets related to:

Claims (missing packages, wrong deliveries, damaged items).

Drivers' performance tracking.

Deduction sheets based on errors, delays, or policy violations.

Update sheets accurately and on time.

Coordinate with management on repeated issues or performance concerns.

4. Communication & Reporting

Report delivery issues, wrong addresses, or missing scans immediately.

Maintain organized records for claims, deductions, and daily operations.

Assist drivers by providing correct addresses or additional guidance when needed.