Division Manager - ABS

Bin Hindi Group

Duties and Responsibilities /

• Supervise the daily work of subordinates in the workshop and ensure that jobs are finished properly on time.
• Ensure smooth coordination with other divisions and sections in order to guarantee on time delivery of services.
• Ensure QMS compliance, CR activities, ERP etc. as directed by the Management.
• Monitor Administration of Workshop and submission of various reports on productivity, efficiency, technical matters, QMS, CR as needed.
• Supervise the preparation of Work-in-progress reports in addition to pending jobs reports for the Auto Body Shop workshop.
• Support the LV and HVCE Workshops in painting and fabrication jobs as necessary.
• Attend all inquiries required by the Service Center Manager as necessary.
• Ensure that all inquiries (financial/technical/administrative) required by Head Office are fulfilled.
• Carry out marketing visits to customers to promote the services provided by the Auto Body Shop Workshop and to bring new customers to the workshop.
• Maintaining relationships with insurance companies and adjusters in order to settle claims quickly and fairly.
• Reviewing estimates prepared by estimators to ensure that they are reasonable and within industry standards.
• Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively.
• Ensuring that all vehicles are repaired within time frames specified by insurers or as per OEM standards.
• Prepare yearly expected financial budget for the Auto Body Shop Workshop.
• Accountability for meeting and improving customer satisfaction targets.
• Continuously improve the Technical & Managerial skills of subordinates.
• Conduct /delegate the yearly performance appraisal of subordinates & provide/arrange training as required.
• Payment collections and debtors monitoring should be top priority.
• Achieve and maintain and embed all best practice and lean activities as dictated by business strategy.
• Shall be knowledgeable of A.A. Bin Hindi internal procedures and policies.
• Perform other duties and responsibilities as agreed upon by the Division Manager and Job holder.